Concierge Rental Agent

Dealership: ----------- L0543 Doral Acura **Doral Acura is Looking for Service Concierge / Rental Agent** =============================================================== Driven by Precision. Dedicated to Service. **Join Our Service Team!** --------------------------------------------------------------------- Are you passionate about delivering exceptional customer service while keeping operations running smoothly? We are looking for a professional, organized, and customer-focused **Service Concierge / Rental Agent** to become an integral part of our Service Department. This unique role combines customer service, appointment coordination, and rental fleet management to provide a seamless experience for every guest from check-in to vehicle return. **What You'll Do** **Customer Experience** * Answer incoming service calls and assist customers professionally. * Schedule and confirm service appointments. * Educate customers on previously declined maintenance recommendations and available service opportunities. * Contact customers regarding upcoming maintenance needs and special-order parts arrivals. * Assist customers with warranty-related information and service inquiries. * Provide outstanding communication throughout the service process. **Rental & Loaner Fleet Management** * Manage our fleet loaner vehicles. * Prepare rental agreements and return documentation accurately. * Explain rental policies and procedures to customers. * Review toll charges and rental fees upon vehicle return. * Inspect vehicles before and after customer use, documenting any damage or concerns. * Maintain accurate records and ensure vehicles are ready for the next customer. **Additional Responsibilities** * Provide general support to the Service Department. * Assist customers with directions, dealership information, and service-related questions. * Perform additional customer service duties as needed to ensure an exceptional ownership experience. **Qualifications** * Outstanding customer service and communication skills. * Excellent organizational skills with strong attention to detail. * Ability to multitask in a fast-paced dealership environment. * Strong computer and phone skills. * Professional appearance and positive attitude. * Valid driver's license with an acceptable driving record. * Previous automotive dealership or customer service experience is preferred but not required. **Why Join Us?** We are committed to providing outstanding experience for both our customers and our employees. You'll work alongside a supportive team in a fast-paced environment where your contributions have a direct impact on customer satisfaction. If you enjoy helping people, staying organized, and being part of a dynamic Service Department, we'd love to meet you. Apply today!