Conference Service Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes [Benchmark Resorts & Hotels](https://protect.checkpoint.com/v2/r01/___https:/www.benchmarkresortsandhotels.com___.YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OmU1MzY6NGQ0NTM0ZTA3N2MxZDMwMzYwN2UzZTg5NzdkZmRmYTY0MTMwNzI2OWQ4MGNhYTAxMTFjNzE3ZGE3ZmYxMjcwYjpwOlQ6VA), a collection of distinctive independent properties; [Axiom Hospitality](https://protect.checkpoint.com/v2/r01/___https:/www.axiomhospitality.com/___.YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OjYzYzY6NzU5OTcyYmNhNWU0YTFmMGZlYjE5NTk5MDY1OGNkMmY5NzA3YzEyNjk3NGZiYmFiZWNiN2FmMjBkNjk3MWRlYjpwOlQ6VA), our European hotel management company; and [PYRAMIDWORKS](https://protect.checkpoint.com/v2/r01/___https:/www.pyramidworks.com/___.YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OmU3NzA6MzJhNjAzYjdjZjU4NThiMDA2ZmExNmI1ZWNmMzhjZTFlYjI4ZDI2ZThiNzcxZGUyZDlmMTIxZTkxMTk2MGYwMjpwOlQ6VA), which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals. At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you’ll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you’ll find a supportive culture where your contributions are impactful and recognized. Joining our team means becoming part of a people-first culture where your development and success are a priority. If you’re ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today. #PGH-MI What you will have an opportunity to do: _**Position Summary**_ The Conference Services Manager serves as the primary liaison between clients and hotel  departments following the sale of meetings, conferences, conventions, social events, and group  business. This position is responsible for planning, coordinating, and executing all event details to  ensure exceptional guest satisfaction, seamless operations, and achievement of hotel revenue goals. _**Essential Duties and Responsibilities**_ • Act as the primary point of contact for clients from contract turnover through event  completion. • Coordinate all aspects of group meetings, conferences, conventions, and special events,  including guest rooms, meeting space, food and beverage functions, audiovisual  requirements, transportation, and special requests. • Conduct pre-convention, planning, and onsite meetings with clients to review event  requirements and expectations. • Prepare and distribute Banquet Event Orders (BEOs), group resumes, and other event  documentation accurately and in a timely manner. • Communicate event details effectively to all operational departments, including Banquets,  Culinary, Front Office, Housekeeping, Engineering, Security, and Audio Visual teams. • Facilitate weekly BEO and operations meetings to ensure event readiness and successful  execution. • Monitor group room blocks, pick-up reports, and event revenue to maximize profitability  and minimize attrition. • Manage event changes and resolve client concerns promptly and professionally. • Conduct site inspections and property tours as needed. • Ensure compliance with hotel policies, service standards, and contractual obligations. • Maintain strong client relationships to encourage repeat business and positive referrals. • Review final billing for accuracy and assist with collection of outstanding balances when  necessary. • Collaborate closely with the Sales team to support revenue generation and client retention  efforts. • Stay informed of industry trends and best practices to enhance guest experiences and  operational efficiency. _**Qualifications**_ Education and Experience • Bachelor's degree in Hospitality Management, Business Administration, or a related field  preferred, but not required. • Minimum of three (3) years of experience in conference services, event management,  catering, hotel operations, or a related hospitality role. • Luxury hotel service standards experience, VIP guest experience, and coodination of  weddings, galas, and high profile social events preferred. Knowledge, Skills, and Abilities • Strong knowledge of hotel operations, banquet service, and event planning. • Excellent organizational and project management skills with the ability to manage multiple  events simultaneously. • Exceptional verbal and written communication skills. • Strong customer service and relationship-building abilities. • Ability to work effectively with clients, vendors, and internal teams. • Proficiency with Microsoft Office Suite and hotel sales and catering software systems. • Strong problem-solving and decision-making skills. • Ability to work flexible schedules, including evenings, weekends, and holidays as business  needs require. _**Physical Requirements**_ • Ability to stand and walk for extended periods. • Ability to lift and carry up to 25 pounds occasionally. • Ability to move throughout the hotel property, including meeting and event spaces. _**Work Environment**_ This position operates in a professional hotel environment with frequent interaction with guests,  clients, and team members. The role requires a high level of professionalism, attention to detail, and  responsiveness to client needs. FLSA Status Exempt **What are we looking for?** **Compensation:** $70,304 \- $70,304 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ### _Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._