Consumer Lending Loan Coordinator

Redwood Credit Union is looking for a Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service.   Key Responsibilities Member Service: o Provide exceptional service to all Members, officials, internal team members, and service providers. o Provide general assistance and departmental support in completing tasks or projects. o Provide phone coverage for the department at all times. o Communicate with Members regarding their loan status and request documentation needed to close the loan. o Compose and type letters, memos, and reports for staff and Members. o Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance. o Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards. Lending Support: o Assist Direct lending with loan queues and funding when needed. o Assist Indirect lending with loan packages and funding when needed. o Manage the loan completion process with Member from approval to funding. o Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types. o Follow up with Members, dealers, or vendors for any documentation needed for funding. o Assist funders to ensure loan files are complete prior to internal and/or external audit requests. o Ensure confidentiality and safeguard sensitive Member financial information. o Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met. o Identify cross sell opportunities that will benefit Member. o Report daily any problems or concerns with specific loan files. o Propose new or improved processes that will improve current processing structure. o Review and complete daily lending reports.   Join us and discover why you'll love working at Redwood Credit Union!   ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.   As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.    Why work for Redwood Credit Union? •  25th largest credit union in the U.S. and the largest financial institution based in the North Bay •   Recognized by Newsweek as one of "America's Best Credit Unions 2026" •   Awarded a 5-Star Bauer Rating •  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" •   Top Corporate Philanthropists (#24) - San Francisco Business Times •   Voted Best Places to Work in the North Bay 20 years in a row •   World-class Employee Engagement scores •   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate •   Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities • Thorough knowledge in the use of Internet-based loan origination software. • Knowledge of lending principles, practices, rules, regulations, and sales. • Knowledge of compliance requirements. • Ability to communicate effectively both verbally and in writing. • Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members. • Ability to act independently and confidentially, using discretion and tact. • Ability to analyze situations and recommend workable solutions. • Ability to coordinate a variety of activities simultaneously and prioritize work. • Ability and desire to work in and contribute to a team environment. • Ability to work a rotating schedule which will include working some Saturdays (1 to 2 a month). Licenses and Certifications • Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance. The ideal candidate has a combination of education and experience equivalent to a high school diploma, Credit Union/Banking industry or closely related field.   Compensation: Base starting range: $23.00 to $29.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.   Redwood Credit Union offers a robust benefits package to our eligible employees including: •  Competitive medical, dental, and vision insurance, mental health offerings •  Employee performance incentive plan • Salary Advancement– Merit increase based on performance • 401(k) program with employer match • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!   RCU Discounts and Perks: • RCU employees are eligible for a .75% discount off RCU standard collateral auto loans • RCU employees are eligible for a 1% discount on all recreational or boat loan products • 2% discount off Visas and LOC Loans through RCU • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. • 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. • 0% interest on garment, fitness, or home office equipment loan of up to $500 • 100% financing for employee purchased homes!   Physical Requirements: • Ability to talk on the phone. • Ability to stand, bend, stoop, sit, walk, twist, and turn. • Ability to lift up to 20 pounds. • Ability to use a computer keyboard and calculator. • Work environment is indoors; majority of the time is spent sitting at a desk.   *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.    Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.                                                                                                       We are an Equal Opportunity Employer