Contact Center Representative

* Represent the company in a professional and a qualified manner. * Handle inbound calls for the company * Following up complicated customer calls when required. * Keep records of all incoming calls and inquires on the company’s database. * Identify customers’ needs and direct them to the concerned parties. * Conducting different surveys on customers’ satisfaction. * Manage customers’ complaints and directs them to the concerned parties. * Social Media Moderating. * Bachelor degree in any field. * 1-2 years of experience in a call center or customer support. * Strong phone and verbal communication skills * Very good written and spoken English * Active listening and patience * Familiarity with CRM systems and practices * Customer oriented