Contents Claims Coordinator

**Contents Claims Coordinator – Virtual** **Who We Are** Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process. **Job Responsibilities:** * Triage and Handling of complex assignments to ensure claims are set up for success. * Ownership of files from Triage to Valuation services; right-sizing effort and collaboration as needed. * Manages all tasks and actions necessary to move claims to Contents Valuation. * Responds appropriately and professionally to customers both internally and externally. * Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.   * Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment. * Adheres to all applicable service levels. * Work closely with Adjuster Owners on accounts. * Assists with special projects assigned by management. * Provide customer service via Live Chat & Hotline. * Primarily focused on Commercial claims but will also support Personal lines claims. **Qualifications:** * Demonstrated ability to thrive in a fast-paced, results-driven environment with a focus on continuous improvement in quality and process. * Strong multitasking skills with the ability to collaborate effectively across teams throughout the day. * Self-motivated and capable of maintaining high productivity in a remote work setting. * Excellent written and verbal communication skills. * Strong analytical, listening, and problem-solving abilities. * Proven time management skills with the ability to meet tight deadlines. * Experience resolving claims efficiently within defined service-level agreements. * Ability to prioritize tasks and manage workload independently with strong attention to detail. * Comfortable making sound decisions with minimal supervision. * Proficient in Microsoft Office Suite, especially Excel; ability to quickly learn new applications and tools. * 1-3 years of customer service experience. * Prior experience or knowledge in property and casualty claims is preferred but not required. * Must have flexibility to work varied shifts, including late hours, based on business needs. * Associate's or Bachelor’s degree preferred; equivalent experience will be considered. _It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills_ **EQUAL OPPORTUNITY EMPLOYER** _The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws._