Coordinator – Assistance Operations

Coordinator – Assistance Operations [IGS (Integral Group Solutions)](/company/igs-integral-group-solutions-1783068433\) Navi Mumbai Start Date Starts Immediately CTC (ANNUAL) ₹ 3,60,000 - 4,20,000 ₹ 3,60,000 - 4,20,000 /year Experience No experience required No experience required Apply By 6 Aug' 26 Posted 1 week ago Fresher Job 32 applicants [Share on WhatsApp](https://wa.me/?text=Check%20out%20this%20%20job%20at%20IGS%20%28Integral%20Group%20Solutions%29%20https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-coordinator--assistance-operations-job-in-navi-mumbai-at-igs-integral-group-solutions1783411300%3Futm_source%3Dwp_share%26referral%3Dweb_share) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-coordinator--assistance-operations-job-in-navi-mumbai-at-igs-integral-group-solutions1783411300%3Futm_source%3Dli_share%26referral%3Dweb_share) [Share on Facebook](https://www.facebook.com/share.php?u=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-coordinator--assistance-operations-job-in-navi-mumbai-at-igs-integral-group-solutions1783411300%3Futm_source%3Dfb_share%26referral%3Dweb_share) [Share on Twitter](https://twitter.com/share?url=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-coordinator--assistance-operations-job-in-navi-mumbai-at-igs-integral-group-solutions1783411300%3Futm_source%3Dtw_share%26referral%3Dweb_share) [Copy link](#) [Apply now](/student/interstitial/application/fresher-coordinator--assistance-operations-job-in-navi-mumbai-at-igs-integral-group-solutions1783411300) [Apply now](/student/interstitial/application/fresher-coordinator--assistance-operations-job-in-navi-mumbai-at-igs-integral-group-solutions1783411300) About the job ------------- Key Responsibilities: 1) Customer Assistance: a) Handle inbound and outbound customer interactions professionally and empathetically. b) Understand customer requirements and accurately register assistance requests. c) Verify customer eligibility and explain service processes, timelines, and coverage. d) Provide regular updates and ensure a positive customer experience throughout the service lifecycle. 2) Case Management: a) Take complete ownership of assigned cases until successful closure. b) Create, update, and manage assistance cases in the CRM system. c) Maintain accurate records of all customer and vendor interactions. d) Ensure compliance with defined SLAs, TATs, and operational procedures. 3) Vendor & Logistics Coordination: a) Coordinate with logistics partners, service providers and other vendors. b) Schedule service visits, pickups, deliveries, and appointments, etc. c) Track service progress and proactively follow up to ensure timely completion. d) Escalate delays or operational issues to the appropriate stakeholders. 4) Operations & Compliance: a) Adhere to Standard Operating Procedures (SOPs), quality standards, and compliance requirements. b) Maintain confidentiality of customer information and ensure accurate documentation. c) Support process improvements and contribute to operational efficiency. d) Collaborate effectively with internal teams to deliver seamless customer service. ### Skill(s) required Client Relationship Management (CRM) Conflict Management Effective Communication Time Management Earn certifications in these skills [Learn Effective Communication](https://trainings.internshala.com/english-speaking/?utm_source=is_web_internshala_details_page) [Learn Business Communication](https://trainings.internshala.com/business-communication-course/?utm_source=is_web_internshala_details_page) Who can apply Only those candidates can apply who: 1\. are from Navi Mumbai only ### Other requirements 1\. Flawless verbal and written communication skills in Hindi, English &, Marathi. 2\. Additional languages will be added bonus. 3\. Strong customer service orientation and empathy. 4\. Ability to manage multiple cases simultaneously. 5\. Effective problem-solving and decision-making skills. 6\. Vendor and logistics coordination experience. 7\. Proficiency in CRM/Ticketing systems. 8\. Ability to work under pressure in a 24x7 operational environment. 9\. Team player with a high level of accountability and ownership. ### Salary Probation: Duration: Salary during probation: After probation: Annual CTC: ₹ 3,60,000 - 4,20,000 /year ### Perks Free snacks & beverages ### Number of openings 4 About IGS (Integral Group Solutions) ------------------------------------ [Website](https://www.igroupsolution.net/in/home-igs-india/) We are committed to delivering and offering assistance services to communities through affinity partnerships. We're global leaders in creating programs centered around value-added services. Activity on Internshala Hiring since July 2026 1 opportunity posted [Apply now](/student/interstitial/application/fresher-coordinator--assistance-operations-job-in-navi-mumbai-at-igs-integral-group-solutions1783411300) Additional Questions × Close Sign up to continue Candidate sign up [ Sign up/ Login with Google ](/login/get_google/?utm_source=&utm_medium=&utm_campaign=) Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our [T&C](/terms#student). Already registered? [Login](/student/resume?detail_source=resume_intermediate) var to\_show\_recaptcha = 0; Sign up to continue Candidate sign up [ Sign up/ Login with Google ](/login/get_google/?utm_source=&utm_medium=&utm_campaign=) Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our [T&C](/terms#student). Already registered? [Login](/student/resume?detail_source=resume_intermediate) var to\_show\_recaptcha = 0; var to\_trigger\_already\_applied\_btn\_ga = 0; var is\_post\_auto\_approved = 0; var is\_internship\_sent\_for\_followup\_for\_unpaid = ""; var is\_internship\_sent\_for\_followup\_for\_less\_stipend = ""; var to\_show\_invite\_applicant = true; var to\_show\_zapp\_modal = false; var to\_show\_zapp\_opt\_in\_modal = false; var internship\_id = 3203115; var open\_positions = 4; Stipend: ₹ 3,60,000 - 4,20,000