Coordinator Vip Services

REQ14513 Coordinator, VIP Services (Open) **POSITION SUMMARY:** The Coordinator, VIP Services is responsible for organizing the day to day operation for the VIP Services team. The Coordinator must possess a strong product knowledge, excellent customer service orientation, and knowledge of an added foreign language to build a strong business relationship with our international guests. **PRIMARY RESPONSIBILITIES:** * Ensures smooth execution of guest reservations, transportation, arrivals, in-house services, up to departure * Keeps and maintains relevant records and files, junket information arrival lists and supports, Business Development team on their inquiries regarding customer and Junket operator’s activities   * Liaises with the Hotel, Travel agents, third party service providers, transportation and airport team, to ensure that guests are accorded the appropriate transportation, including the welcome and departure procedures * Coordinates and laisses with marketing staff as to create proper communication within the Business Development and VIP service department * Provides timely update to management on business situation, VVIP players activity, keeping updates with other departments, such as but not limited to hotel, F&B, and table games on guest’s activity, and submit regular daily activity reports to senior management * Always ensures the proper support to the Business Development team by tracking client’s requirements, play, expenses, and all other required information and follow up * Liaise with junket partners and their staff and updates them with results based on protocols agreed * Prepares settlement sheets with all relevant info, issue comps, updates GEMs information * Maintains a strong understanding and requirements of VVIP patrons including junkets, fixed room or casuals junket players Updates the team with latest or near future events, programs, outside/competitor offerings * Develops and enhances VIP Services Procedures, SOP and workflows in line with Company policies and Regulatory directives * Updates, CRM information and engaged when needed in GEMs UAT and testing * Takes part in departmental and updates meetings and updates management of programs and outcome * Is actively involved in the organization and implementation of Events, assisting BD and Marketing teams to achieve their objectives   * Assist in the staff hiring effort related to the VIP Services department: selection, hiring, performance evaluation, annual leave scheduling, and liaises with the HR Department if asked * Is ready to execute other related tasks as asked from management QUALIFICATIONS: Education * Bachelor’s Degree in Marketing, Business Administration or any other related field is an advantage    Experience Minimum of 3 years of experience in administrative role in a Travel Agency , Tour Operators or other related industry Skills * Excellent command of English; any other language is considered an advantage * Excellent presentation skills * Excellent communications & negotiation skills * Strong organization and leadership skills * Computer literate PERSONAL COMPETENCIES: * Display a high level of integrity and commitment to customer service * Works well as an individual and equally effective when working in a team * Highly motivated, energetic and creative * Possess a positive flair and vibes, confident and charismatic * Strong team player who motivates others to work effectively within the team * Ability to develop relationships and communicate effectively across all levels of the organization * Prepared to adopt and implement new approaches and practices to meet changing circumstances