Correspondent Banking Lead

We are looking for a Correspondents Lead to own end-to-end the strategy, implementation, and operation of our Banking Correspondents channel in Mexico. This role will be responsible for building, scaling, and operating a robust correspondent network, ensuring regulatory compliance, operational efficiency, and sustainable growth. Responsibilities • Lead the end-to-end implementation of the correspondent model (0 → 1 and scaling). • Manage integrations with correspondent network managers and direct correspondents (retailers, aggregators, networks). • Coordinate and execute the regulatory approval process with the Comisión Nacional Bancaria y de Valores (CNBV), including preparation and submission of the PEN (Business Strategic Plan). • Define and document operational processes, controls, and reconciliation flows. • Ensure compliance with applicable regulation (banking correspondents, AML/CFT, operational guidelines). • Lead onboarding of new correspondents from negotiation to go-live. • Oversee day-to-day operations: transaction monitoring, incidents, SLAs, and operational continuity. • Coordinate cross-functional teams (Product, Tech, Operations, Legal, Compliance) and external stakeholders. • Identify opportunities to expand and optimize the channel. • Define and track KPIs (volume, coverage, costs, uptime, fraud, etc.). Requirements • 5+ years of experience in banking, fintech, or payments, with a focus on banking correspondents. • Proven experience integrating and operating with correspondent network managers and networks. • Hands-on experience with CNBV processes, including PEN preparation. • Strong understanding of Mexican regulatory framework. • Experience managing complex, cross-functional projects. • Strong operational knowledge: reconciliation, settlement, incident management, and risk controls. • Highly structured profile with strong execution and ownership mindset. • Native Spanish and advanced English proficiency. • Ability to operate in fast-paced, build-from-scratch environments. Nice to have • Experience launching new payment rails or financial products. • Prior interaction with regulators or authorization processes. • Experience working with retailers or non-bank correspondent networks. What we’re looking for Someone who understands regulation and can turn it into a scalable, reliable operation. This role requires a hands-on builder with strong business judgment and execution capability.