Costumer Service Team Leader

We are looking for an experienced and customer-focused **Customer Service Team Leader** to lead our Customer Service team in Győr on a **fixed-term contract for 2 years**. This role is responsible for driving customer satisfaction, leading a team of Sales Coordinators, and ensuring the efficient execution of customer service, order management, and supply chain processes.   **Key Responsibilities** * Lead, develop, coach, and motivate the Customer Service team, ensuring efficient day-to-day operations * Conduct regular performance reviews, support employee development plans, and organize monthly team meetings * Ensure open and effective communication within the team and across departments * Monitor and improve customer satisfaction, including OTIF performance and service level compliance * Ensure customer requirements are fulfilled in the expected quantity, quality, and timeframe * Build strong relationships with customers and collaborate closely with Sales, Design, Production, Logistics, and other internal stakeholders * Support customer audits and actively participate in complaint investigations and corrective actions * Manage inventory-related activities, including pallet management, warehouse stock optimization, and obsolete stock monitoring * Oversee order management processes, monitor customer forecasts, and support capacity planning activities * Optimize customer order portfolios, including order frequency and minimum order quantities (MOQ) * Ensure compliance with invoicing requirements and actively support the management of customer receivables * Participate in month-end closing activities, including forecasting and coordination of the team's activities * Support logistics projects and supply chain improvement initiatives **Quality, Compliance & Governance** * Ensure compliance with Quality, Environmental, Health & Safety, Food Safety, Energy Management, FSC, and Sustainability standards * Actively contribute to the development and continuous improvement of management systems and operational processes * Promote customer requirement awareness and support a customer-centric culture across the organization * Participate in risk assessments and support corrective and preventive actions related to customer complaints * Ensure compliance with BRCGS standards, internal procedures, and ethical business practices * Support internal and external audits and maintain effective relationships with relevant stakeholders **Your Profile** * University degree or equivalent higher education qualification * Proven experience in customer service, order management, or a related function * Previous people management or team leadership experience * Strong customer-focused mindset and relationship management skills * Excellent communication, coaching, and problem-solving abilities * Process-oriented thinking with strong organizational skills * Good understanding of supply chain, forecasting, and customer service processes * Fluent English and native-level Hungarian (both written and spoken) * Experience in a manufacturing environment is an advantage **What We Offer** * A people leadership role with direct impact on customer satisfaction and business performance * Opportunity to lead and develop a dedicated Customer Service team in a dynamic manufacturing environment * Exposure to cross-functional collaboration and continuous improvement projects * A fixed-term contract for 2 years with flexible working arrangements including home-office opportunity   If you are a proactive leader with a passion for customer service excellence and team development, we would be happy to hear from you. #LI-DM