Credit and Collections Analyst

**JOB DESCRIPTION:** -------------------- Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for the treatment and management of diseases and other conditions. The Credit & Collections Analyst – Alere Toxicology Services is responsible for managing a complex, aged, and manually maintained accounts receivable portfolio, with a primary focus on credit memo utilization, account reconciliation, and legacy balance cleanup. This role requires a high level of ownership, analytical judgment, and independent problem-solving, operating in an environment with limited automation and requiring reconstruction of accurate account positions. **ESSENTIAL DUTIES AND RESPONSIBILITIES – (KEY ACTIVITIES)** * Manage a portfolio of accounts with a focus on aged and complex AR balances * Analyze and apply credit memos against outstanding invoices to reduce aging and clear balances * Perform account-level reconciliations to validate true customer balance positions * Investigate legacy balances and determine appropriate action: offset (credit vs invoice), collect, escalate or recommend write-off * Develop segmented resolution strategies (not one-size-fits-all collections) * Own reduction of historical AR backlog through structured cleanup approaches * Execute targeted collections on valid and supported balances only * Identify and resolve discrepancies such as: unmatched credits, invalid invoices, misaligned account balances * Partner with Billing, Operations, and Cash Application to resolve root cause issues * Ensure alignment between account status (open, closed, inactive) and financial balances * Use Excel and available data to track progress and identify aging drivers and trends * Document findings, actions taken, and resolution status clearly * Escalate systemic issues impacting AR accuracy and financial reporting * Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA) * Other duties as assigned. **EDUCATION/EXPERIENCE** **EDUCATION:** * Completed at least 4 years in College or with an associate's or Bachelor’s Degree related in Business, Finance or accounting courses. * 3–5+ years of experience, with demonstrated exposure to: * aged or legacy AR portfolios * account reconciliation or cleanup initiatives * manual or low-automation environments **SKILLS AND ABILITIES:** * Strong analytical and account reconciliation skills * Advanced Excel proficiency (pivot tables, lookups, data analysis) * Ability to work independently in unstructured environments * Strong problem-solving and critical thinking capability * Ability to distinguish between collectible vs non-collectible balances * Results-driven with strong ownership mindset * Confident communicator, able to challenge discrepancies and drive resolution * High attention to detail with ability to manage high-volume workloads * Strong cross-functional collaboration skills * Persistent and accountable — drives issues through full resolution **KNOWLEDGE:** * Understanding of end‑to‑end Order‑to‑Cash processes. * Knowledge of credit memo and invoice lifecycle * Experience in healthcare or diagnostics environment (preferred) * Familiarity with HIPAA , data integrity and financial controls. **The base pay for this position is** N/A In specific locations, the pay range may vary from the range posted. **JOB FAMILY:** --------------- Accounts Payable & Receivables, Credit & Collection, & Payroll **DIVISION:** ------------- TOX ARDx Toxicology **LOCATION:** ------------- Philippines > Taguig City : Five/Neo Building **ADDITIONAL LOCATIONS:** ------------------------- **WORK SHIFT:** --------------- Standard **TRAVEL:** ----------- Not specified **MEDICAL SURVEILLANCE:** ------------------------- Not Applicable **SIGNIFICANT WORK ACTIVITIES:** -------------------------------- Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)