Credit Operations Manager

HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE **Job Purpose:** Our Credit Manager will be responsible for managing and coordinating company's credit function in accordance with corporate policies and procedures to meet company's business requirements. **Job Responsibilities:** ● Supervise, instruct and motivate the credit and collection staff. ● Monitor a specific portfolio of accounts and initiate action to facilitate on-time payment of invoices and to recover delinquent receivables. ● Establish and maintain positive relationships with customers both internal and external. ● Measure department performance with appropriate metrics. ● Communicate with Sales regarding complex receivable issues that cannot be resolved through normal payables contacts. ● Research negotiates and resolve complex customer disputes and issues with the sales team. ● Counsel and advise customers on any credit issues. ● Advise regional V.P. region managers, branch managers, regional credit managers and director of credit of status, conditions, violations and recommendations for all credit issues. **Additional Responsibilities & Qualifications:** ● Provide for ongoing training of the credit staff. ● Maintain the corporate credit policy Recommend changes in the credit policy to senior management ● Ability to understand and interpret market factors and risk. ● Informs Manager of any issues impacting the corporate DSO and receivable delinquency objectives. ● Monitor deductions being taken by customers. ● Above average analytical and problem solving skills. ● Ability to learn and use Oracle and or Navison.  **Work Experience:** ● 3-5 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent. ● 5-10 years of related job experience. ● Excellent verbal, written, people, and diplomacy skills are required. ● Experienced in providing leadership to others regarding work related systems, processes, and challenges. ● Experience of interpreting strategy and policy in order to set and deliver objectives. ● Proficient with Microsoft Office Suite. ● Strong customer service skills (friendly, courteous and helpful). ● Strong planning and organization skills are required. **Education:** ● Bachelor's Degree Preferred **What We Offer** * Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. * Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. * Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. * Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits. **About Veritiv** Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit [www.veritiv.com](http://www.veritiv.com/) and connect with the Company on [LinkedIn](https://www.linkedin.com/company/veritiv/).