CRM Gamification Manager

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those who aim to: • Develop and maintain user loyalty programs; • Generate ideas and launch gamification mechanics, including lootbox maps, minigames, and scratch cards with online and offline rewards; • Manage CRM bonus campaigns and user communications; • Monitor campaign performance daily and continuously improve results; • Analyze user behavior and key product metrics to identify insights and opportunities; • Segment audiences and build engagement flows across the user journey; • Collaborate closely with Product, CRM, Marketing, Design, Content, Sponsorship, and Brand teams. Experience you’ll need to bring: • 2+ years of experience as a CRM, Retention, or Gamification Manager within the online gambling industry; • Hands-on experience with CRM platforms (Smartico or similar is a must); • Strong understanding of user acquisition, engagement, retention, and loyalty in B2C products; • Experience with user segmentation and basic HTML knowledge; • Experience working with analytics tools and bonus mechanics (free spins, cashback, deposit bonuses); • Experience collaborating with cross-functional teams; • Upper-Intermediate English or higher (Spanish is a plus). It’s a perfect match if you have those personal features: • Friendly, professional, and result-oriented mindset; • Curious, thoughtful, and attentive to details, especially when it comes to user experience; • Fast, transparent, and effective communication skills; • Comfortable working with numbers and metrics, or motivated to develop in this area; • Proactive, responsible, and eager to test new ideas and continuously improve. Our clients offer competitive benefits to support your professional and personal growth, including: • Health & Wellness Focus; • Global Medical Coverage; • Growth Opportunities; • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); • Performance-Driven Rewards; • Dynamic Work Environment. Apply, and let your growth journey begin.