Customer Claims Senior Analyst

Complicated Dispute Resolution: Investigate and resolve more complicated customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner. Collaboration: Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes. Problem Solving: Analyze complex situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company's best interests. Documentation: Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the company's CRM system. Escalation: Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution. Continuous Improvement: Provide feedback & insights to management on recurring customer disputes, process inefficiencies, ongoing improvements in customer service and operational processes. Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience. Tax Corrections: Issue credits/debits to correct taxing errors. Special Projects: Participate in testing scenarios for special internal system enhancements. ****How to Apply:**** Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. **Join a Values-Driven Team: Belong, Grow, Innovate.**  At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.  [Candidate Privacy Notices by Country](https://www.trimble.com/en/candidate-employee-privacy-notices) If you need assistance or would like to request an accommodation in connection with the application process, please contact [[email protected]](mailto:[email protected]).