Customer Contact Center

**Key Responsibilities :-** * Understand the different types of services and products offered to customers * Provide and communicate information on new product and services for affluent customers * Facilitate customers calls and resolve customer issues * Manage disgruntled customer, handle customer complaints and escalates to relevant parties * Process customer request and ensure communication to relevant parties * As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline. **Requirements:** * Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers * Excellent leadership, interpersonal, communication & motivational skills. * Good knowledge in retail products and services * Customer service and leads management skill. * Good knowledge in Customer Care/Call Center system eg. CRM, CC Pulse, NICE & WFM. * General computer skill. * **Proficient in either Mandarin or Cantonese and English is a must** * Malaysian Native speaker with the above or more required languages is an added advantage * **Willing to work on 24/7 shift cycle**