Customer Engagement Lead C&mo Shanghai Beijing

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s [Privacy Notice](https://jobs.takeda.com/privacynotice) and [Terms of Use](https://www.takeda.com/terms-and-conditions/).  I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** -------------------  **Job Description** •    Lead & develop customer engagement strategy & roadmap •    Lead customer engagement solution design & iteration •    Lead global customer experience projects roll out in China, incl. TODAI and CXF, manage operation process and track performance •    Lead organization’s field force change management for transformation adoption and sales team effectiveness improvement •    Collaborate with cross functions to ensure the transformational initiatives and relevant innovation in new product launch excellence and mature product LCM •    Integrate digital partner capabilities to maximize HCP facing services and internal user experiences •    Track field team & customer engagement effectiveness, ensure that aligned with company digital strategy, digital governance, legal and compliance guidelines  **Qulifications**  1\. Digital or Marketing background preferred 2\. Bachelor Degree is a must, MBA preferred 3\. 10+ years relavant working experiences, with at least 5 years omni-channel / digital transformation related experiences, pharmaceutical industry & team leader experiences is a must **Locations** ------------- Shanghai, ChinaBeijing, China **Worker Type** --------------- Employee **Worker Sub-Type** ------------------- Regular **Time Type** ------------- Full time