Customer Engineer

As a Customer Engineer, you’ll be the **key player** in driving successful **product implementations from signature to delivery**. With a customer centric mindset, you’ll lead the charge to ensure that every Azumuta customer is set up for success. You’ll leverage your **deep product knowledge** and **communication skills** to deliver an outstanding, **hands-on customer experience**, guiding them through every stage of the **implementation journey**. We’re looking for a detail-oriented, proactive professional who **thrives in fast-paced environments** and is passionate about making sure customers get the most value from our solution. ### 🚀 **What You’ll Be Doing:** * **Lead & deliver implementations** – Act as the main point of contact for your assigned implementations, from kick-off to launch. Keep projects on schedule, proactively identifying risks or delays. Lead customer-facing implementation sessions & provide hands-on training sessions to customers, guiding them through key product features, workflows, and best practices, ensuring they have the guidance and resources needed to achieve a successful outcome. * **Build product expertise** – Become an expert on our product and use this knowledge to tailor the implementation to meet the specific needs of each customer, ensuring a smooth setup process. * **Ensure exceptional customer experience** – Deliver a world-class customer experience, addressing inquiries, resolving issues, and proactively ensuring that customers are fully supported throughout the implementation process. * **Meet customers where they are** – Travel to customer sites in Belgium (or internationally as we grow) when necessary, to strengthen relationships and provide tailored support. * **Collaborate intensely** with Go-To-Market & product teams to ensure fluent hand-overs and a streamlined client journey. Be the “voice of the customer” when discussing roadmap and product improvements. * **Optimize & improve** – Continuously analyze the implementation process and customer feedback to help refine procedures, resources and support materials for future implementations.