Customer Exp Agent - Lead Logistics

At **Maersk**, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of **diversity, collaboration, and continuous learning**, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. **Join us** as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk. **Purpose of the role** The purpose of this role is to support and manage customer experience and supply chain operations by coordinating with shippers and internal stakeholders, ensuring smooth execution of operational activities, and managing invoicing and FCR processes. **You will be Responsible for:** * **Managing** Supply Chain Management (SCM) operations and ensuring smooth execution of customer-related activities. * **Supporting** language-specialist activities and effectively communicating with relevant stakeholders. * **Coordinating** with shippers on all operational activities and ensuring timely resolution of queries and requirements. * **Managing** customer onboarding, relationship management, and ongoing customer support activities. * **Handling** invoicing activities and ensuring accurate and timely processing. * **Managing** the FCR process and ensuring compliance with defined operational procedures. * **Coordinating** customer channels and managing cases to ensure timely and effective resolution. * **Supporting** contract, dispute, and other customer experience-related activities as required. **Qualifications** * Graduate with 0–3 years of experience in SCM/logistics/shared services  * Experience in customer interaction roles preferred  * Shift Timings: Day - 9AM – 6PM - (Alternate Weekends Working) **What We Offer:** * **Impact**: Be part of a team that directly contributes to global operations. * **Opportunity**: Unlock professional and personal growth through diverse career pathways. * **Innovation**: Work with a team that embraces technology and continuous improvement. * **Global Exposure**: Collaborate across geographies and cultures. * **Work-Life Balance**: Flexible working arrangements to support your well-being. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [[email protected]](mailto:[email protected]).