Customer Loyalty Member_back Office with English @ing Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of **over 2000 high-performing engineers, risk, and operations professionals.**   We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and **operate from two locations: Bucharest and Cluj-Napoca**.   **Our tech capabilities remain the core of our business**, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.   We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.    For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?    **The Mission**  We are looking for a talented and enthusiastic **Customer Loyalty Specialist**  to join our team for **Client** **Services Business Backoffice**.  **Your day to day**  As a member of the Customer Loyalty Team (CLT), you will:  * Administer and maintain client connectivity channels (e.g., SWIFT, IBP, EBICS), including setup, testing, and ongoing monitoring.  * Provide day-to-day operational support via email and internal tools to clients by handling requests, performing analysis, managing data.  * Monitor and follow up on client payments, investigations, and transaction processing to meet client expectations and service standards.  * Perform Know Your Transaction (KYT) controls by analysing and monitoring client activities in line with internal policies.  * Ensure the accuracy, integrity, and secure management of client data across banking systems.  * Collaborate effectively with internal teams and departments to resolve operational issues and deliver seamless client service.  * Support research and investigation activities related to client operations, discrepancies, and ad-hoc requests.  * Contribute to maintaining high service quality by proactively identifying and addressing operational risks and inefficiencies.  **What you’ll bring to the team**  * Education: Bachelor’s degree or completion of high school with an Economic profile, along with relevant experience and training in banking operations or accounting.  * Experience: At least one year of operational banking experience, preferably in a client-facing role, including servicing clients via phone, email, and chat.  * Language Proficiency: **Solid knowledge in English (**spoken and written) ; knowledge of French is a plus  * Basic understanding of banking legislation and related regulations.  * Competencies: Strong organization skills , ability to build and maintain effective collaborative relationships, client-oriented attitude, and good communication  skills.  * Proficiency in MS Office.  _If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the **privacy notices** on our_ [_website_](https://inghubsromania.com/home) _(make sure to scroll until you reach the Data Protection section/ Candidates tab)._