Customer Loyalty Member with Dutch @ing Hubs Romania

**Discover ING Hubs Romania**  ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of **over 2000 high-performing engineers, risk, and operations professionals.**  We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and **operate from two locations: Bucharest and Cluj-Napoca**.  **Our tech capabilities remain the core of our business**, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.  We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.   For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?   **The Mission** We are looking for a talented and enthusiastic **Customer Loyalty Specialist** to join our team for **Client** **Services Business**. **Your day to day** As a member of the Customer Loyalty Team (CLT), you will: * Resolve daily operational challenges by initiating discussions with other departments outside your area of expertise. * Address requests related to corporate international clients from the group. * Manage and process operational/non-commercial documentation and correspondence with clients, including account opening confirmations and capital increase letters. * Contact clients regarding account administration issues, recalculations, payment investigations, and general banking operations (excluding commercial aspects). * Ensure the accuracy and completeness of static data and client documentation in banking systems. * Open, close, block, or unblock client accounts based on external or internal requests. * Set up client accounts for automatic balance transfers and interest postings. * Verify and confirm client signatures for processing requests. * Sign confirmations regarding client account statuses alongside Relationship Managers when necessary. * Accurately process documentary products, such as guarantees and amendments, within the required timeframe. * Analyse guarantee letters for facility limits, amounts, tenors, and expiration dates. * Instruct and process necessary corrections on client accounts. * Investigate operational errors reported by clients, whether due to incorrect instructions or processing delays. * Provide Swift messages confirming client payments and ensure banking correspondence via SWIFT with involved financial institutions. * Actively participate in implementing Agile methodologies and maintain this working style. * Ensure individual and team participation in Agile events (daily stand-ups and retrospectives) and keep these events effective. * Engage in various local and international projects related to the department’s general activities or specific Client Services tasks as requested by management. **What you’ll bring to the team** * Education: Bachelor’s degree or completion of high school with an Economic profile, along with relevant experience and training in banking operations or accounting. * Experience: At least one year of operational banking experience, preferably in a client-facing role, including servicing clients via phone, email, and chat. * Professional Qualifications: Training in customer service and banking operations. * Proficiency in MS Office. * Language Proficiency: **Fluent in Dutch** (spoken and written) and solid knowledge of English; * Professional Knowledge: Understanding of banking legislation and related regulations. * Competencies: Strong communication skills (oral and written), ability to build and maintain effective collaborative relationships, client-oriented attitude, and good organizational skills. _If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the **privacy notices** on our_ [_website_](https://inghubsromania.com/home) _(make sure to scroll until you reach the Data Protection section/ Candidates tab)._