Customer Loyalty Member with Spanish @ing Hubs Romania

**Discover ING Hubs Romania**  ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of **over 2000 high-performing engineers, risk, and operations professionals.**  We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and **operate from two locations: Bucharest and Cluj-Napoca**.  **Our tech capabilities remain the core of our business**, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.  We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.   For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?   **The Mission** We are looking for a talented and enthusiastic **Customer Loyalty Specialist** to join our team for **Client** **Services Business**. **Your day to day** As a member of the Customer Loyalty Team (CLT), you will: * Administer and maintain client connectivity channels (e.g., SWIFT, IBP, EBICS), including setup, testing, and ongoing monitoring. * Provide day-to-day operational support to clients by handling requests, performing analysis, managing data, and addressing client inquiries via phone and email. * Coordinate onboarding processes for new clients, ensuring smooth entry into the relationship and proper system setup. * Monitor and follow up on client payments, investigations, and transaction processing to meet client expectations and service standards. * Perform Know Your Transaction (KYT) controls by analysing and monitoring client activities in line with internal policies. * Ensure the accuracy, integrity, and secure management of client data across banking systems. * Collaborate effectively with internal teams and departments to resolve operational issues and deliver seamless client service. * Support research and investigation activities related to client operations, discrepancies, and ad-hoc requests. * Contribute to maintaining high service quality by proactively identifying and addressing operational risks and inefficiencies. **What you’ll bring to the team** * Education: Bachelor’s degree or completion of high school with an Economic profile, along with relevant experience and training in banking operations or accounting. * Experience: At least one year of operational banking experience, preferably in a client-facing role, including servicing clients via phone, email, and chat. * **Language Proficiency**: **Fluent in Spanish** (spoken and written) and **solid knowledge of English**; * Understanding of banking legislation and related regulations. * Competencies: Strong communication skills (oral and written), ability to build and maintain effective collaborative relationships, client-oriented attitude, and good organizational skills. * Proficiency in MS Office. _If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the **privacy notices** on our_ [_website_](https://inghubsromania.com/home) _(make sure to scroll until you reach the Data Protection section/ Candidates tab)._