Customer Manager Ecommerce

**Job Description:** The **eCommerce Customer Manager** is a key part of our transformational journey to a digital-first organization putting pet parents at the heart of everything we do. Reporting to the **eCommerce Sales Director** you will be responsible for managing a strategic customer relationship within our Sales Team forecasting, creating & executing strategic sales initiatives, and maintaining strong operational control to ensure accurate forecasting with effective trade budget management. This is a customer-facing role owning the performance, partners, systems, workflows, and discipline that create mutual and sustainable growth across a multi-brand portfolio. This key talent has strong interpersonal skills with a proven track record of driving online businesses through symbiotic sales strategies. **What are we looking for?** * Bachelor’s degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline) * 3+ years of relevant customer management experience * Attention to detail and a fluent understanding of forecasting and budget management * Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders * Strong analytic skills and ability to develop and influence customer strategies with simple stories **What will be your key responsibilities?** **Relationship Management** * Owns day-to-day relationship with Category Manager, Annual Vendor Negotiation, and customer Joint Business Planning. **Forecasting** * Responsible for monthly forecasting Dog business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates. **Budget Management** * Work cross-functionally to optimize investment strategy, balance trade budget and ensure accuracy of financial tools and reporting. **Monthly Business Review** * Owns agenda and guides design of standardized slides, presents periodic and full year GSV and NSV performance vs plan.   **What can you expect from Mars?** * Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. * Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. * Best-in-class learning and development support from day one, including access to our in-house Mars University. * An industry competitive salary and benefits package, including company bonus.   #LI-KR2 #LI-Onsite