Customer Operations Executive

**We’re on a mission to back the UK’s small businesses like no one else** 🚀 ---------------------------------------------------------------------------- Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. **The impact is real:** Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 **Come and join a mission that matters!** \[[Read our Impact Report](https://www.fundingcircle.com/uk/impact)\] | \[[See our Trustpilot](https://uk.trustpilot.com/review/fundingcircle.com)\] The role ⚡ ---------- 📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits As a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction. Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities: * Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries. * Requesting information from borrowers either by email or telephone. * Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer. * Develop strong working relationships with 3rd party suppliers and FC internal departments. * Support the Direct business reporting by keeping information accurate and updated. * Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we’re looking for 🌱 ------------------------- We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. * Driven to succeed both individually and as part of a team. * Dynamic and KPI driven with the ability to work well under pressure. * Natural proficient at multitasking with strong time management skills * A transparent communication with the customer - both good and bad. * Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements. * Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity. * Confident using approved AI tools safely and effectively to enhance your output and find a better way of working. _We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you._ **Why join us? 💜** ------------------- We back you to build an incredible career and by joining us, you'll be part of one of **The Sunday Times Best Companies to Work For 2026**! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! Our Circler Proposition focuses on five areas: * **Flexibility:** We provide a benefit allowance you can tailor to your own life and family. * **Health:** This includes private medical and dental, health assessments, and access to a digital GP. * **Wealth:** We offer life assurance, share schemes, and financial coaching. * **Development:** You get a dedicated annual learning allowance to help you level up. * **Lifestyle:** We have electric car and cycle-to-work schemes, plus season ticket loans. We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. **Ready to join a mission that matters? We’d love to chat!** ------------------------------------------------------------ Find [Jobs in United Kingdom](https://www.arbeitnow.co.uk) on Arbeitnow