Customer Order Handler & Logistics Staff

**P****rimary** **R****esponsibilities** **Order Handling**: * Coordinate with factories to ensure timely availability of manufactured goods * Procure local sourced goods & service for resale * Follow up on order blocks and release * Handle escalations and track open issues * Send/upload tax invoice to customer portal * Handle product returns, replacements and exchanges **Logistics:** * Schedule shipments and arrange transportation, working closely with third party carriers to ensure timely deliveries * Verify shipping documents and track order status * Customs clearance (Import & Export) * Pick, pack label and prepare orders for shipment based on customer requirements, ensuring items are properly handled and packaged for transport (physical handling included) * Inspect products for damage or defects before shipping * Ensure that all orders meet company quality standards and customer specifications * Perform stocktaking **Business support activities:** * Handle basic procurement, invoices and expense tracking * Act as point of contact for internal stakeholders **R****equired Skills** * Proven experience in order handling, manufacturing logistics, or supply chain management * Basic computer skills and familiarity with order processing systems * Knowledge of logistics and inventory management systems (e.g., SAP, Oracle) * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Willingness to support team operations in a fast-moving environment * Comfortable handling both strategic and hands-on tasks * Good communication and organizational skills * Flexible with working hours, including overtime as required * English is required