Customer Order Handler & Logistics Staff

**Key Responsibilities** **📦** **Import & Export / Customs Clearance** * **Import Clearance & Document Control**: Inspect incoming shipments, verify AWB numbers, request missing shipping information from overseas entities (DK, etc.), and liaise with customs brokers and express couriers (DHL, FedEx). * **Export & RMA Management**: Process exports for RMAs and service repair items to global offices (DK, UK, China, Germany, US, etc.); coordinate with specialized carriers (e.g., Logis Innovation) for heavy or custom-packed cargo. * **ERP & Intercompany Documentation**: Manage RMA processes and Credit Memos in SAP S/4HANA; prepare export declarations, statements of reasons, and intercompany invoices for the Finance team. **🏭** **Inventory & In-house Warehouse Management** * **Inbound/Outbound & Physical Inventory**: Inspect incoming goods, organize and store items physically in the warehouse, create stock tags, and conduct annual stocktaking. * **Domestic Delivery & Logistics**: Arrange domestic shipments and quick services upon sales request; collect and file Delivery Notes. * **Regulatory Compliance**: Process product conformity registrations and handle large-scale waste disposal declarations. **🤝** **Sales Communication & Support** * **Shipping Schedule & Escalation Tracking**: Update and share open order lists and shipping schedules with the sales team; maintain and escalate delivery delay tracking lists. * **Stock & Order Status Sharing**: Regularly inform the sales team of newly received goods and remaining inventory status in the domestic warehouse. **💰** **Payment Verification & Order-to-Cash (OTC) Support** * **Deposit Verification & Ship Release**: Monitor bank account deposits (prepayments, milestone payments), request payment receipts from GCC, and issue release requests for order shipping (RQST Ship). * **Month-End / Month-Start Closing**: Request issuance of VAT invoices to finance team for sales order closing, Cancel unclosed intercompany invoices at month-end and regenerate them at the start of the next month; reconcile accounts receivable details with the GA team. * **Procurement & 3rd Party Vendor Management**: Request quotes, issue purchase orders (PO), process vendor invoices, and manage new account registrations in SAP Ariba. **📋** **Administrative Support & Expense Processing** * **Monthly Billing & Invoicing**: Process monthly utility/rental/service bills for regional offices and external logistics vendors. * **General Office Admin**: Manage snack inventory, organize company receipts, and handle general office administration. **Qualifications** * **Education**: Bachelor’s degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field. * **Experience**: 3–5 years of relevant experience in logistics, trade compliance, sales operations, or order management. * **System Skills**: * Hands-on experience with Logistics & Inventory management system (e.g., SAP, Oracle). * Proficiency in MS Office (Excel, Outlook, Word). * **Language**: Business fluent in **English** (written and verbal) for seamless communication with global headquarters and overseas logistics partners. * **Soft Skills**: Strong communication and cross-functional coordination skills (collaborating with Sales, Finance, and GA teams). **Preferred Qualifications** * Experience working in a global or multinational company. * Hands-on experience dealing with international express couriers (DHL, FedEx) and customs agencies. * Knowledge of product certification/compliance registration processes. * Detail-oriented with strong financial document and invoicing skills.