Customer Quality Leader

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.  A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary ----------- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an **\[Customer Quality Leader\]** located in **\[Jiading, Shanghai\].** This position will handle customer complaint, especially on quality. Lead cross functional team to fulfill customer requirement on quality, Timely response customer's questions. **What a typical day looks like****:** * Cooperate with sales team to handle quality complaint * Update the RMA report  * Create and follow up corrective actions * Monthly RMA report * Be a driving force for improvements based on the experiences from the handling of claims and other issues * As part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective, and the root cause has been determined/fixed by Failure analyzer. * Responsible to use the RMA process * Maintain a close contact with the customer/sales during the process of failure analysis investigation * Act as a QCC Team leader whenever serious customer claims happen * Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales **The experience we’re looking to add to our team****:** * Bachelor’s degree, major in Electrical Engineering or relevant * At least five years relevant working experience * Familiar with manufacturing process * Strong capability in problem solving * Good communication and presentation skill * Fluent English in verbal and written is must **Here are a few of our preferred experiences:** * Six Sigma Green Belt is preferred. * Several years working experience as Production Engineer, Manufacturing Engineer, Industrial Engineer, Process Engineer, or Mechanical Engineer in electronics manufacturing is preferred **What you’ll receive for the great work you provide**: * Social Insurance * Commercial insurance * PTO * Transportation allowance * Annual medical check-up Job Category ------------ Quality Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [[email protected]](mailto:[email protected]) and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).