Customer Quality Specialist

******Job Description Summary****** =================================== GE Vernova’s Power Conversion & Storage business delivers advanced electrification systems that support the critical power and energy requirements of high-performance applications worldwide. Working with leading organisations across the energy, defence, maritime, and industrial sectors, we help accelerate the transition to a more efficient, lower-carbon future. Our solutions address significant requirements in power stability, energy storage, grid resilience, and renewable energy integration. **Job Description** =================== As a Customer Quality Specialist at our Rotating Machines Rugby (RMR) site, you will act as the primary interface between our manufacturing operations and our external clients. You will own the end-to-end customer quality process, leading the investigation and resolution of quality concerns to ensure our responses are rigorous and transparent. By translating site-level quality data into actionable insights for leadership, you will play a vital role in upholding our standards of safety, reliability, and performance. You will join a collaborative team focused on continuous improvement, where the emphasis is on proactive prevention and evidence-led corrective action. We are looking for an early-career professional who is eager to apply their foundational knowledge in this high complex engineering environment. **Role Responsibilities**    * **Own projects:** Develop and execute quality plans that ensure deliverables meet regulatory, industry, and contractual standards, identifying and mitigating risks before they reach the customer.  * **Root Cause Analysis:** Lead RCA investigations on critical issues and drive preventative actions (CAPAs) to closure and present findings to customers * **Customer Liaison:** Act as the central point of contact for customer quality complaints and queries, producing formal reports and progress updates that reflect our commitment to excellence using structured techniques—such as 5 Whys, Fishbone/Ishikawa, and Pareto Analysis—and apply data-driven evidence to validate your findings. * **Data-Driven Reporting:** Monitor quality performance metrics to identify emerging trends, presenting your findings to site leadership to drive proactive process adjustments. * **Collaborative Improvement**: Work closely with engineering, manufacturing, procurement, projects and legal team to ensure programme requirements are met.    * **Team meetings**: Facilitate cross-functional meetings to implement corrective and preventive actions, ensuring that all findings are documented and integrated into our quality management systems. * **Drive a quality culture**: Develop and deliver training on quality assurance practices, mentor colleagues on quality-related topics, and embed a continuous improvement mindset across the team.  **Candidate Requirements** * **Qualification**: Engineering degree in mechanical, manufacturing or aerospace * **Professional Experience:** Proven experience in a customer-facing quality role, including project quality assurance. * **Audit Experience: A** strong working knowledge of ISO 9001 quality standards with experience in conducting or supporting internal or external quality audits. * **Analytical Proficiency:** Demonstrated proficiency in root cause analysis techniques (e.g., 5 Whys, Fishbone/Ishikawa, Pareto Analysis) and the ability to use data-driven evidence to validate findings. * **Process & Quality Knowledge:** A strong understanding of quality management systems and an analytical approach to identifying and addressing manufacturing process variations. * **Communication Skills:** Excellent written and verbal communication skills, with specific experience in presenting technical findings to senior stakeholders. * **Collaborative Mindset:** A proactive, leadership-oriented approach to working across departments to achieve site-wide quality goals. * **Technical Literacy:** Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). * **Security Requirements:** You must hold a **valid UK passport** and be eligible to obtain Security Clearance (SC). **Desirable Attributes:** * Practical experience in conducting or facilitating **FMEA** (Failure Mode and Effects Analysis) within a project-based environment in complex engineering or manufacturing sectors. * **Six Sigma Green/Black Belt:** Statistical training to reduce manufacturing defects and process variation. **What We Offer** At GE Vernova, we invest in your long-term success and wellbeing through a comprehensive, flexible benefits package designed to support what matters most to you. Our **Total Rewards** includes competitive compensation, a performance-related bonus, flexible pension with a 10% employer contribution, employer-funded private health insurance, income protection, and life assurance. We support your time to recharge with 26 days of holiday, plus bank holidays. Through our **'Flex Choice'** programme, you can take advantage of corporate benefits such as buying and selling holiday, a cycle-to-work scheme, financial planning, critical illness insurance, personal accident cover, dental cover, the option to add family to a private health scheme, and travel insurance. **Why Join Us?** Join our team to lead real problem-solving in a challenging manufacturing environment, reduce repeat defects, influence process design, build digital quality capability, and create measurable business improvement. We also provide a platform for continuous career growth through mentorship, open dialogue, and support for professional qualifications, helping you map a career path that evolves with your ambitions. ******Additional Information****** ================================== **Relocation Assistance Provided:** No