Customer Service Agent - Norwegian-Speaking

As a **Norwegian-Speaking Customer Service Agent**, you will serve as a dedicated specialist within **PERGOLUX**’s international support team, handling the full spectrum of customer inquiries across phone, email, and chat. As our designated Norwegian-fluent expert, customer contacts from Norway are routed directly to you to ensure our Norwegian market receives tailored, top-tier support in their native language, while collaborating cross-functionally to resolve technical issues and optimize internal support workflows. At **PERGOLUX**, we are driven by integrity, ambition, innovation, humility, appreciation, and unity, bringing Scandinavian-inspired outdoor living design to customers worldwide within a collaborative, growth-oriented environment. What You’ll Do -------------- * **Dedicated Customer Support:** Deliver empathetic, high-quality support across phone, email, and chat, independently handling complex inquiries, VIP cases, and installation partner requests. * **End-to-End Case Management:** Own order and delivery issues — including returns, damages, refunds, WISMO inquiries, and claims — from initial contact through to full resolution while following localized SOPs. * **Technical Troubleshooting:** Diagnose and solve technical product issues using visual evidence, manuals, and deep product knowledge to provide accurate and effective solutions. * **Cross-Functional Collaboration:** Partner with logistics, warehouse, sales, and technical teams, maintaining precise documentation across Zendesk, Shopify, and internal tools for smooth handovers. * **Knowledge & Process Optimization:** Identify workflow gaps, update Help Desk resources (FAQs, macros), and mentor associate agents to raise overall service quality and efficiency. What You’ll Bring ----------------- * **Language Proficiency:** Fluency in Norwegian (C1+) is essential — this is the core differentiator of the role. Strong English (B1+) is required for communication with our international team. * **Bonus Language:** German language skills are a highly valued bonus — the combination of Norwegian, English, and German makes you a uniquely versatile addition to our multilingual CS team. * **Relevant Experience:** 2–4 years of customer support or technical service experience, ideally within a fast-scaling e-commerce environment. * **Communication & Conflict Resolution:** Outstanding written and verbal communication with active listening skills, strong empathy, and confident de-escalation abilities. * **Digital & Tool Fluency:** Proficiency with multi-channel ticketing platforms like Zendesk and Shopify, alongside strong multitasking abilities and SLA management. * **Ownership & Continuous Improvement:** Sound judgment in handling non-standard cases independently, paired with a process-improvement mindset to enhance team workflows. Benefits -------- * Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes. * International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas. * Outdoor Lifestyle Discounts – Enjoy exclusive discounts on **PERGOLUX** products. * Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles. * Team Culture – Be part of regular team events and a culture that celebrates wins—big and small. * Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle. How to Apply ------------ We’d love to hear from you! Apply via our [**PERGOLUX Career Page**](https://www.google.com/search?q=https://pergolux.de/pages/career%3Fsrsltid%3DAfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE) or reach out through [**PERGOLUX LinkedIn**](https://de.linkedin.com/company/pergolux). Find [Jobs in Germany](https://www.arbeitnow.com) on Arbeitnow