Customer Service Agent

**Czym będziesz się zajmować?** * Serve as the first point of contact for clients, delivering high-quality support across both software and hardware environments. * Primary phone-based customer support - handle inbound calls, resolve issues in real time, and deliver a high-quality client experience. * Troubleshoot and resolve common technical issues related to POS systems, payment devices, and peripherals. * Guide clients through basic setup, updates, and everyday use of the platform. * Accurately log all interactions and actions in CRM/ticketing systems. * Escalate complex cases to Tier 2 with clear documentation and context. * Identify recurring issues and share insights to improve processes, product, and knowledge base. * Collaborate with internal teams (Support, QA, Training) to continuously improve service quality. **Kogo poszukujemy?** Key requirements: * Availability for night shift (22:00 PM to 6:00 AM PL time) * Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation) * Willingness to work weekends and public holidays * 1–3 years of professional experience in customer success, call center, or related roles * Fluent Polish and strong English communication skills * Foundational troubleshooting and analytical skills for software and hardware environments * Basic understanding of system connectivity and networking fundamentals (Wi-Fi, IP configuration, Bluetooth pairing) * Customer-focused mindset * Detail-oriented and organized * Adaptable to new technologies Nice to have: * Fluency in Spanish **Czego wymagamy?** rok doświadczenia na podobnym stanowisku Znajomości: * Customer support Mile widziane: * Troubleshooting * Wi-Fi * IP Configuration * Bluetooth * CRM * POS systems * Salesforce Języki: * Angielski * Polski * Hiszpański (mile widziane) **Jakie warunki i benefity otrzymasz?** * 6.6k–9.8k PLN brutto/m (Umowa o pracę) * Umowa o pracę - Stałe godziny pracy (100%) * Praca zdalna: Hybrydowo * Pakiet medyczny * Zimne napoje * Pokój relaksu * Pakiet relokacyjny **Kim jesteśmy?** SpotOn helps restaurants grow profits, streamline operations, and own their customer experience. Backed by deep industry expertise, we combine powerful tech with hands-on partnership to help operators succeed in a changing industry.