Customer Service Analyst

Client Service Officer – Global Commercial Cards ------------------------------------------------ Citi Treasury & Trade Solutions | Global CitiService Card Services ------------------------------------------------------------------ About Citi ---------- At Citi, we are more than a bank — we are a global force connecting millions of people, businesses, and institutions across **160+ countries and jurisdictions**. With one of the world's most expansive financial networks, Citi is uniquely positioned to help the largest corporations, governments, and organizations navigate the complexities of a dynamic global economy. Our reach is unmatched, our impact is real, and our ambition is bold. Joining Citi means becoming part of a diverse, high-performing team that is laser-focused on one mission: delivering **faster, simpler, and smarter** solutions in every client interaction. We are a place where curious, driven, and globally-minded professionals thrive — where your work touches some of the most influential companies in the world, and where every day brings a new challenge worth solving. If you are energized by the idea of managing relationships with leading global corporations, building an international network, and making a measurable impact, Citi is where your career takes flight. **The Opportunity** ------------------- We are looking for a **highly motivated, results-driven Client Service professional** who is ready to take ownership of a dynamic portfolio of some of the **largest and most prestigious corporate clients in the world**. This is not just a service role — it is a career-defining opportunity to position yourself at the intersection of global finance, client strategy, and innovation. As a **Client Service Officer** within Citi's Commercial Cards organization, you will be a trusted advisor and single point of contact for world-class organizations, solving complex challenges, building lasting partnerships, and delivering the kind of seamless, high-impact service experience that sets Citi apart. This is a **fast-paced, high-visibility role** within a globally connected team where ambition is rewarded, collaboration is celebrated, and no two days look the same. **What You'll Do** ------------------ * **Own the client relationship** — serve as the dedicated single point of contact for a portfolio of high-profile corporate clients and internal partners, building deep, trust-based partnerships through regular engagement, proactive communication, and strategic support. * **Drive issue resolution with urgency and precision** — identify, investigate, and resolve client issues efficiently, ensuring every interaction reflects Citi's commitment to delivering a frictionless client experience. * **Be proactive, not reactive** — keep clients informed of relevant developments including system updates, market events, and resolution progress, demonstrating the transparency and accountability that world-class clients expect. * **Leverage data to drive outcomes** — conduct meaningful analyses to understand client needs, uncover trends, and recommend solutions that deliver real value. * **Cultivate and grow your portfolio** — develop and expand client relationships through regular touchpoints, strategic calls, and face-to-face engagement, positioning yourself as an indispensable partner to your clients' programs. * **Expand your global footprint** — collaborate cross-functionally with teams across regions, building a powerful internal and external network within one of the world's most connected financial institutions. * **Champion risk awareness and ethical leadership** — apply sound judgment in all business decisions, uphold Citi's compliance standards, and proactively escalate and manage control issues with transparency and integrity. **What We're Looking For** -------------------------- We want people who are **hungry to grow, bold enough to lead, and passionate about delivering excellence**. The ideal candidate brings: * **2-4 years of relevant experience**; a background in customer service, client relations, or financial services is a strong advantage. * An **entrepreneurial mindset** — someone who takes initiative, thrives under pressure, and constantly looks for ways to improve. * **Exceptional communication skills** — clear, concise, and confident in both written and verbal interactions with senior client stakeholders. * **Strong analytical and investigative instincts** — the ability to dig into complex problems, identify root causes, and present well-reasoned solutions. * **A natural relationship builder** — demonstrated ability to develop trust with clients, influence outcomes, and inspire confidence across all levels of an organization. * **Comfort operating in ambiguity** — a proven track record of delivering high-quality results with limited supervision in a fast-moving, team-driven environment. * **Technical proficiency** — comfortable navigating systems, tools, and platforms to support day-to-day client management. * **A global perspective** — an enthusiasm for cross-cultural collaboration and a genuine interest in working across international markets. * **Multilingual** — French and/or German preferred. **Education** ------------- * Bachelor's degree or University degree (or equivalent professional experience). **What we can offer you** By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well: * Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave * Award-winning pension plan,​ multisport, holiday allowance * Private Medical Care Program, Group Life Insurance * Consideration for annual discretionary bonus * Employee Assistance Program * Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed * Flexible work arrangements to support you in managing work - life balance * Career progression opportunities across geographies and business lines; Mentoring Programs * Socially active employee communities with diverse networking opportunities **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.**   **#LI-AM14** \------------------------------------------------------ **Job Family Group:** --------------------- Customer Service \------------------------------------------------------ **Job Family:** --------------- Institutional Customer Service \------------------------------------------------------ **Time Type:** -------------- Full time \------------------------------------------------------ **Primary Location Full Time Salary Range:** -------------------------------------------- 85 870,00 zł - 135 730,00 zł \------------------------------------------------------ **Most Relevant Skills** ------------------------ Please see the requirements listed above. \------------------------------------------------------ **Other Relevant Skills** ------------------------- For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._