Customer Service and Tour Coordinator

Customer Service and Tour Coordinator Lapland Explorers is looking for a proactive, organised and sales-minded Customer Service and Tour Coordinator to join our team in Rovaniemi for the upcoming winter season. The employment period is from 15 October 2026 to 31 March 2027. Working hours are approximately 30–37.5 hours per week, depending on the agreed arrangement. Weekly hours and other employment terms are negotiable. In this role, you will be responsible for customer communication, booking management, tour sales, tour planning and daily office and back-office tasks. This position is ideal for someone who enjoys helping customers, can manage several tasks at the same time and works efficiently during a busy winter season. Your responsibilities include Responding to customer emails and messages Assisting customers by phone and in person Selling tours, transfers and activities Creating and modifying bookings Planning and coordinating daily tours Maintaining customer and booking information Supporting guide and driver scheduling Communicating with partners Sending payment links, offers and booking confirmations Completing other office and back-office tasks We expect An excellent customer-service attitude Strong written and verbal communication skills Fluent written and spoken English Good organisational skills and attention to detail A sales-minded approach The ability to solve problems independently Good computer skills The ability to work under pressure and adapt to changing situations Availability for shift, evening and weekend work Considered an advantage Finnish and other additional language skills Experience in tourism Sales experience Knowledge of booking systems We offer A varied and responsible role in a growing local tourism company Approximately 30–37.5 working hours per week, negotiable depending on the agreed arrangement Salary according to the applicable collective agreement Salary negotiable depending on experience, skills and responsibilities The opportunity to influence the content of your role An international working environment Comprehensive training and support Opportunities to develop professionally in sales, customer service and tourism Success in this role requires the ability to take responsibility for larger tasks, manage several priorities and complete assignments independently. Send your application and CV to [email protected]. In your application, please tell us about your previous customer service, sales or tourism experience, language skills and why you would be a good fit for this position.