Customer Service Associate

**Nordson Measurement & Control**, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. **Summary of the role** As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. **Job Summary** The Customer Service Associate – Supports global customers by managing moderately complex orders, inquiries, and service issues within a manufacturing environment. This role works closely with internal teams across multiple regions—including manufacturing, supply chain, logistics, quality, and sales—to ensure accurate order fulfillment and high customer satisfaction. The Level 2 Associate operates with greater independence than entry-level roles and serves as a reliable resource for problem resolution and process adherence across global operations. **Essential Job Duties and Responsibilities** * Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service issues * Support the full order lifecycle, including order entry, order changes, lead times, production status, shipping coordination, and invoicing * Communicate with global manufacturing plants, planners, and logistics teams to resolve order-related issues * Handle moderately complex issues such as backorders, partial shipments, delivery delays, and product substitutions * Assist with aftermarket support, including returns, warranty claims, and RMA coordination * Support international shipments by coordinating required documentation and following established export and trade compliance procedures * Accurately document customer interactions, transactions, and resolutions in ERP and CRM systems * Escalate complex, high-risk, or urgent issues to senior team members or leadership as appropriate * Adhere to global customer service processes, policies, and service-level expectations * Contribute to continuous improvement efforts by identifying recurring issues and process gaps **Education and Experience Requirements** * High school diploma or equivalent (associate’s preferred) * 2–3 years of customer service experience in a manufacturing, industrial, or global business environment * 2+ year of SAP Order Entry experience preferred **Preferred Skills and Abilities** * Customer-focused mindset * Cross-functional collaboration * Time management and organization * Effective issue resolution * Cultural awareness and professional communication * Adaptability to changing production and business needs **Working Conditions and Physical Demands** **Office environment.** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. **Travel Required** None #LI-CL1 **Interested?** If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV. **About Nordson Measurement & Control** Nordson Measurement & Control designs, develops and produces a wide range of process measurement and control instrumentation for a broad scope of manufacturing industries. By joining our team today, you will help us bring innovative ideas to life. Nordson Measurement & Control is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Measurement & Control. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.