Customer Service Associate

Actively hiring Customer Service Associate [Pencil Bitz](/company/pencil-bitz-1752233354\) Coimbatore, Erode, Karur, Madurai, Tirunelveli, Thoothukudi, Thanjavur, Namakkal, Theni, Palani, Dharmapuri, Salem, Rajapalayam, Tiruchirappalli, Dindigul Start Date Starts Immediately CTC (ANNUAL) ₹ 8,00,000 - 12,00,000 ₹ 8,00,000 - 12,00,000 /year Experience No experience required No experience required Apply By 11 Sep' 26 Posted 4 days ago Fresher Job 62 applicants [Share on WhatsApp](https://wa.me/?text=Check%20out%20this%20%20job%20at%20Pencil%20Bitz%20https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-customer-service-associate-job-in-multiple-locations-at-pencil-bitz1786517309%3Futm_source%3Dwp_share%26referral%3Dweb_share) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-customer-service-associate-job-in-multiple-locations-at-pencil-bitz1786517309%3Futm_source%3Dli_share%26referral%3Dweb_share) [Share on Facebook](https://www.facebook.com/share.php?u=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-customer-service-associate-job-in-multiple-locations-at-pencil-bitz1786517309%3Futm_source%3Dfb_share%26referral%3Dweb_share) [Share on Twitter](https://twitter.com/share?url=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-customer-service-associate-job-in-multiple-locations-at-pencil-bitz1786517309%3Futm_source%3Dtw_share%26referral%3Dweb_share) [Copy link](#) [Apply now](/student/interstitial/application/fresher-customer-service-associate-job-in-multiple-locations-at-pencil-bitz1786517309) [Apply now](/student/interstitial/application/fresher-customer-service-associate-job-in-multiple-locations-at-pencil-bitz1786517309) About the job ------------- A Customer Service Associate is responsible for assisting customers, resolving their queries, providing accurate information, and ensuring a positive customer experience through phone, chat, email, or other communication channels. Key Responsibilities Handle customer inquiries through calls, chat, email, and other channels. Understand customer concerns and provide appropriate solutions. Explain products, services, processes, and policies clearly. Resolve customer complaints professionally and within the required timeline. Follow up with customers regarding pending issues or requests. Maintain accurate customer information and interaction records. Coordinate with internal teams to resolve customer issues. Escalate complex or unresolved issues to the appropriate department. Maintain professional communication and customer service standards. Achieve assigned customer service and quality targets. Skills Required Good verbal and written communication skills. Customer-handling and problem-solving skills. Basic computer knowledge. Ability to use CRM, email, and MS Office tools. Good listening and interpersonal skills. Patience and a positive attitude. ### Skill(s) required Effective Communication Earn certifications in these skills [Learn Effective Communication](https://trainings.internshala.com/english-speaking/?utm_source=is_web_internshala_details_page) [Learn Business Communication](https://trainings.internshala.com/business-communication-course/?utm_source=is_web_internshala_details_page) Who can apply Only those candidates can apply who: 1\. are from Coimbatore, Erode, Karur, Madurai, Tirunelveli, Thoothukudi, Thanjavur, Namakkal, Theni, Palani, Dharmapuri, Salem, Rajapalayam, Tiruchirappalli, Dindigul only ### Other requirements Any degree ### Salary Probation: Duration: Salary during probation: After probation: Annual CTC: ₹ 8,00,000 - 12,00,000 /year Annual CTC breakup: 1\. Fixed pay: ₹ 5,00,000 - 7,00,000 /year 2\. Variable pay: ₹ 3,00,000 - 5,00,000 /year ### Perks 5 days a week ### Number of openings 20 About Pencil Bitz ----------------- [Website](https://www.pencilbitz.com/) Pencil Bitz Global Learning Lab is a dynamic organization operating across digital marketing, book publishing, and edtech. We help businesses and individuals strengthen their digital presence through innovative marketing solutions, support authors with end-to-end publishing services, and deliver high-quality learning and skill development programs. Our mission is to empower brands, creators, and learners with innovative solutions that drive growth, knowledge, and long-term success. Activity on Internshala Hiring since August 2026 12 opportunities posted [Apply now](/student/interstitial/application/fresher-customer-service-associate-job-in-multiple-locations-at-pencil-bitz1786517309) Additional Questions × Close Sign up to continue Candidate sign up [ Sign up/ Login with Google ](/login/get_google/?utm_source=&utm_medium=&utm_campaign=) Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our [T&C](/terms#student). Already registered? [Login](/student/resume?detail_source=resume_intermediate) var to\_show\_recaptcha = 0; Sign up to continue Candidate sign up [ Sign up/ Login with Google ](/login/get_google/?utm_source=&utm_medium=&utm_campaign=) Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our [T&C](/terms#student). Already registered? [Login](/student/resume?detail_source=resume_intermediate) var to\_show\_recaptcha = 0; var to\_trigger\_already\_applied\_btn\_ga = 0; var is\_post\_auto\_approved = 0; var is\_internship\_sent\_for\_followup\_for\_unpaid = ""; var is\_internship\_sent\_for\_followup\_for\_less\_stipend = ""; var to\_show\_invite\_applicant = true; var to\_show\_zapp\_modal = false; var to\_show\_zapp\_opt\_in\_modal = false; var internship\_id = 3232971; var open\_positions = 20; Stipend: ₹ 8,00,000 - 12,00,000