Customer Service Consultant

**Job Title** Customer Service Consultant **Job Description Summary** • Genuine career progression – we hire from within! • Hybrid, flexible working options in a permanent, full time role • Entry level roles – we provide full training & ongoing development We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Parramatta. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience. **Job Description** **What you’ll be doing;** * Be the first point of contact for incoming calls and emails from our clients  (average of 60-70 interactions (blend of calls & emails) per day, approx 30-40 emails per day) * Accurately log client requests into our systems * Resolve queries efficiently and professionally * Meet client KPI’s and contribute to team targets * Deliver outstanding customer satisfaction * Support and improve internal processes and procedures **What we're looking for;** * A natural "people person" who enjoys helping others * A confident communicator with a passion for customer service * Excellent phone manner and a knack for sending concise emails * Strong multi-tasker, juggling different tasks without compromising quality * High attention to detail and accuracy, a natural problem solver! * Positive attitude, integrity, and honesty * Organised, self-disciplined, and a team player * Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so you can develop your career! * Proficient in computer literacy and keyboard skills **What's in it for you;** * Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times * Comprehensive training to set you up for success * A great opportunity to shift careers or explore a new path * A supportive, collaborative team invested in your growth * A diverse organization that values different perspectives * Clear opportunities for growth and career advancement **📌 Important:** **Applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.** As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield”