Customer Service Credit Representative

**Pay Rate:** $11/hr **Who we are:** At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. **What’s the Role About?** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Are you energetic, enthusiastic with an engaging personality? * Are you driven to deliver effective results while providing excellent customer service? * Do you have extraordinary communication skills? **What’s in it for YOU?** * Paid Training * Medical, Dental, and Vision Insurance * Paid Time Off * Employee Discounts * Full-time, non-seasonal * Career Advancement **Responsibilities:** * Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary * Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client * Attempt to collect on all balances using excellent negotiation skills * Document all account handling activity concisely and accurately on the client systems * Educate potential on identity documents and next steps * Educate customers on account status and payment options * Additional duties as assigned by the client or Management **What We Look for in a Candidate:** * Must be 18 years of age or older * High School Diploma or equivalent required * Call Center or Collections experience preferred and basic knowledge of data entry * Excellent communication, ability to communicate clearly and effectively, both orally and in writing * Deal with difficult interactions with customers * Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions * Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone * Superb attendance, so you can be there when our customers need us * Internet Speed of at least 10 MBPS download and 5 MBPS upload * Speed Test results required - test yours now by clicking here: www.speedtest.net * Dedicated workspace free from distractions