Customer Service Department Manager

**Customer Service Department Manager** **Pay from $85,000 to $100,000 per year** **Kenosha Branch** **12355 Uline Way, Kenosha, WI 53144** Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. **Careers Packed with Potential.** Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. **Position Responsibilities** * Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service. * Manage the daily activities of various Customer Service departments. * Evaluate team procedures and identify areas for improvement. * Review performance reports and suggest ways to increase efficiency. * Resolve escalated customer issues promptly. **Minimum Requirements** * Bachelor’s degree. * 3+ years of customer service management experience. * Demonstrated ability to effectively coach and develop a high-performing team. **Benefits** * Complete health insurance coverage and 401(k) with 6% employer match that starts day one! * Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program that covers professional continuing education. **Employee Perks** * Café featuring affordable daily meal options from local restaurants. * On-site fitness center and beautifully maintained walking paths. * Best-in-class, clean, modern facilities. **About Uline** Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNMANC) #ZR-ILCS Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore [Uline.jobs](https://www.uline.jobs/#working-here) to learn more!