Customer Service Dispatcher

**What you will do**  Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer. **What we offer** * **Competitive Salary:** Reflecting your skills and experience * **Generous Leave:** 25 days annual leave plus Bank Holidays * **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave * **Comprehensive Benefits:** * Pension plan (up to 7% employer match) * Life assurance * Employee assistance program * Referral scheme * **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts * **Career Development:** Extensive growth and advancement opportunities **How you will do it**  * Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time. * Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported. * Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track. * Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed. * Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job. **What we look for**  **Must haves:** * Strong customer service skills * Confident using computers and quick to learn new systems * Organised, proactive, and comfortable picking up the phone **Nice to haves:** * Experience in scheduling, planning, or coordinating workloads * Knowledge of the security or engineering industry #LI-MS2 #LI-Onsite