Customer Service - Donor Support Technician

**The Opportunity** Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. **The Role** * Prepares the autopheresis machine for the pheresis process.  * Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.  * Disconnect the donor when the process is complete.  * Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.  * Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.  * Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.  * Alerts Group Leader or Supervisor of donor flow issues.  * Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).   * Understand the policies and procedures associated with hyper immune programs at the center if applicable.  * Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.  * Maintain confidentiality of all personnel, donor and center information.  * May be cross-trained in other areas to meet the needs of the business.  * Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.  * Perform job-related duties as assigned.  **Your skills and experience** **Education** High school diploma or equivalent required  **Experience**  * Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience * Will perform basic math calculations **Working Conditions** (physical & mental requirements)  * Understand, remember and apply oral and/or written instructions * Understand and follow basic instructions and guidelines * Must be able to see and speak with customers and observe equipment operation.   * Occasionally perform tasks while standing and walking up to 100% of time   * Reach, bend, kneel and have high level of manual dexterity   * Occasionally be required to lift and carry up to 25 pounds * Fast paced environment with frequent interruptions * Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas * Required to work overtime and extended hours to support center operational needs **About CSL Plasma** -------------------- [CSL Plasma](https://www.cslplasma.com/) operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, [CSL](https://www.csl.com/) (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here [https://www.cslplasma.com/](https://www.cslplasma.com/) and CSL, CSL Behring, CSL Seqirus and CSL Vifor here [https://www.csl.com/](https://www.csl.com/). Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at [https://www.csl.com/](https://www.csl.com/) and CSL Plasma at [https://www.cslplasma.com/](https://www.cslplasma.com/). **Our Benefits** For more information on CSL Plasma benefits visit [https://cslbenefits.com/cslp](https://cslbenefits.com/cslp). **You Belong at CSL** At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.  To learn more visit https://www.csl.com/careers/inclusion-and-belonging **Equal Opportunity Employer** CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit [https://www.csl.com/accessibility-statement](https://www.csl.com/accessibility-statement).