Customer Service Executive

Actively hiring Customer Service Executive [FitFeast (Fitship Private Limited)](/company/fitfeast-fitship-private-limited-1632801108\)  Gurgaon Start Date Starts Immediately CTC (ANNUAL) ₹ 3,60,000 - 4,80,000 ₹ 3,60,000 - 4,80,000 /year Experience 1 year(s) 1 year(s) Apply By 13 Sep' 26 Posted 2 days ago Job 119 applicants [Share on WhatsApp](https://wa.me/?text=Check%20out%20this%20%20job%20at%20FitFeast%20%28Fitship%20Private%20Limited%29%20https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Fcustomer-service-executive-job-in-gurgaon-at-fitfeast-fitship-private-limited1786702949%3Futm_source%3Dwp_share%26referral%3Dweb_share) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Fcustomer-service-executive-job-in-gurgaon-at-fitfeast-fitship-private-limited1786702949%3Futm_source%3Dli_share%26referral%3Dweb_share) [Share on Facebook](https://www.facebook.com/share.php?u=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Fcustomer-service-executive-job-in-gurgaon-at-fitfeast-fitship-private-limited1786702949%3Futm_source%3Dfb_share%26referral%3Dweb_share) [Share on Twitter](https://twitter.com/share?url=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Fcustomer-service-executive-job-in-gurgaon-at-fitfeast-fitship-private-limited1786702949%3Futm_source%3Dtw_share%26referral%3Dweb_share) [Copy link](#) [Apply now](/student/interstitial/application/customer-service-executive-job-in-gurgaon-at-fitfeast-fitship-private-limited1786702949) [Apply now](/student/interstitial/application/customer-service-executive-job-in-gurgaon-at-fitfeast-fitship-private-limited1786702949) About the job ------------- Key Responsibilities: 1\. Respond promptly and professionally to customer inquiries via phone, email, chat, and social media channels. 2\. Provide accurate product information, guidance, and recommendations to help customers make informed purchasing decisions. 3\. Resolve customer issues, including order discrepancies, returns, and refunds, ensuring a smooth, positive experience. 4\. Track and document customer interactions and feedback in our CRM system to maintain up-to-date records and support continuous improvement. 5\. Collaborate with internal teams to resolve complex inquiries and escalate cases as necessary. 6\. Monitor customer service metrics (e.g., response time, resolution time) and aim to exceed set performance targets. 7\. Collect and relay customer feedback to relevant teams for product and service improvement. 8\. Stay informed about FitFeast's product line, promotions, and policies to effectively address all customer concerns. 9\. Contribute to team meetings, training sessions, and knowledge-sharing initiatives to maintain a cohesive and effective customer service approach. ### Skill(s) required English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel MS-Office Earn certifications in these skills [Learn Business Communication](https://trainings.internshala.com/business-communication-course/?utm_source=is_web_internshala_details_page) [Learn MS-Excel](https://trainings.internshala.com/excel-course/?utm_source=is_web_internshala_details_page) Who can apply Only those candidates can apply who: 1\. have minimum 1 years of experience ### Other requirements Proficient with Shiprocket, Courier Allocation, etc. ### Salary Probation: Duration: Salary during probation: After probation: Annual CTC: ₹ 3,60,000 - 4,80,000 /year Annual CTC breakup: 1\. Fixed pay: ₹ 3,50,000 - 3,80,000 /year 2\. Variable pay: ₹ 10,000 - 1,00,000 /year ### Perks Informal dress code Free snacks & beverages ### Number of openings 1 About FitFeast (Fitship Private Limited) ---------------------------------------- We are a D2C brand helping people become a healthier version of themselves by offering nutritious, delicious, and hygienically prepared snacks. Activity on Internshala Hiring since September 2021 39 opportunities posted 9 candidates hired [Apply now](/student/interstitial/application/customer-service-executive-job-in-gurgaon-at-fitfeast-fitship-private-limited1786702949) Additional Questions × Close Sign up to continue Candidate sign up [ Sign up/ Login with Google ](/login/get_google/?utm_source=&utm_medium=&utm_campaign=) Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our [T&C](/terms#student). Already registered? [Login](/student/resume?detail_source=resume_intermediate) var to\_show\_recaptcha = 0; Sign up to continue Candidate sign up [ Sign up/ Login with Google ](/login/get_google/?utm_source=&utm_medium=&utm_campaign=) Sign up with Email OR Email Password First Name Last Name Sign up By continuing as a candidate, you agree to our [T&C](/terms#student). Already registered? [Login](/student/resume?detail_source=resume_intermediate) var to\_show\_recaptcha = 0; var to\_trigger\_already\_applied\_btn\_ga = 0; var is\_post\_auto\_approved = 0; var is\_internship\_sent\_for\_followup\_for\_unpaid = ""; var is\_internship\_sent\_for\_followup\_for\_less\_stipend = ""; var to\_show\_invite\_applicant = true; var to\_show\_zapp\_modal = false; var to\_show\_zapp\_opt\_in\_modal = false; var internship\_id = 3241133; var open\_positions = 1; Stipend: ₹ 3,60,000 - 4,80,000