Customer Service & Logistic Manager

Customer Service & Logistic Manager **Job Description** ------------------- **Position Summary** The Logistics & Customer service Manager is responsible for overseeing and optimizing logistics & CSC operations across Taiwan, including customer order management, warehousing, transportation, and import/export activities, primarily through third-party logistics (3PL) partners. The role ensures that logistics & orders performance meets company standards in cost, service level, and efficiency, while driving continuous improvement and operational excellence. **Key Responsibilities** **Project Management and Cross-functional Collaboration** * Lead the end-to-end logistics transformation project, including timeline, resource, and stakeholder management. * Lead the warehouse move project and avoid any risk impact business and problem solve. * Develop and implement standard operating procedures (SOPs) with 3PL to ensure operational alignment. * Manage data migration, system integration (WMS/TMS), and performance reporting setup. * Drive continuous improvement initiatives post-transition to enhance efficiency and customer satisfaction **CSC & Logistics Operations Management** * Supervise day-to-day operations of 3PL warehouses and transportation to ensure KPIs are met (e.g., OTD, inventory accuracy, cost control, damage rate). * Standardize and continuously improve logistics processes (e.g., WMS interface, order fulfillment, return flow). * Manage inbound, outbound, and international logistics operations to ensure compliance with legal and customer requirements. * Ensure high accuracy in order processing and timely delivery. * Monitor service KPIs (OTIF – On Time In Full, fill rate, response time). **3PL Management and Performance Review** * Act as the main liaison between the company and 3PL providers. Manage contracts, performance reviews, and monthly business review meetings. * Establish 3PL selection and evaluation criteria based on pricing, capacity, flexibility, and service quality. * Drive continuous improvement initiatives with 3PLs to enhance delivery accuracy and reduce operational issues. **Cost and Efficiency Optimization** * Regularly analyze transportation and warehousing cost structures and identify cost-saving opportunities. * Optimize delivery routes, shipment batching, and warehouse layouts to improve service efficiency. * Support annual budget planning and ensure logistics KPIs and financial targets are achieved. **Team Leadership & Development** * Lead, coach, and develop the customer service and logistics team to deliver excellent service. * Set team goals and monitor performance against service targets. * Process Improvement & Cross-functional Collaboration **Qualifications** * Education: Bachelor’s degree or above in Logistics, Supply Chain Management, International Trade, or related fields. * Experience: 7+ years of experience in logistics or supply chain management, with at least 2 years in a managerial position, at least 3 years in 3PL or FMCG operations is plus. * Solid knowledge of warehousing, transportation, and import/export operations. * Proven leadership and cross-functional communication skills. * Strong understanding of logistics KPIs and analytical ability in cost and operational performance. * Hands-on experience with ERP / WMS / TMS systems. * Strong project management, problem-solving, and process optimization skills. * Leadership & Team Development. * Language: Fluent in Mandarin; proficient in English (both written and spoken). **Primary Location** -------------------- Taipei Office **Additional Locations** ------------------------ **Worker Type** --------------- Employee **Worker Sub-Type** ------------------- Regular **Time Type** ------------- Full time