Customer Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. **Brown & Brown** is seeking a **Customer Service Representative** to join our growing team in **Meridian, ID!**    The Commercial Lines Client Service Representative (CSR) delivers exceptional client service while managing and supporting clients and teammates. This role serves as a point of contact for clients, carriers, and internal teams — handling policy servicing and supporting new business and renewal activities.  **How You Will Contribute:**    * Support client inquiries, providing timely, professional, and high-quality service  * Manage inbound and outbound phone call service requests  * Manage day-to-day service requests including policy changes, policy renewals, certificates, ID cards, and assigned tasks  * Support clients with billing questions, payment processing, and premium collection  * Prepare, review, and process insurance documents   * Maintain accurate client records in agency management systems, including updates, file documentation, and tracking open items  * Ensure compliance with internal procedures and carrier requirements  * Verify invoicing accuracy and assist with premium finance agreements and accounting-related items  * Manage mid-term policy changes and assist with renewal strategy and stewardship reviews  * Identify opportunities for additional coverage to mitigate uninsured or underinsured exposures  **Licenses & Certifications:**    *  Active Property & Casualty (P&C) license  **Skills & Experience to be Successful:**   *  1+ years of commercial lines account management  * Strong customer service mindset with excellent communication skills  * High attention to detail and ability to multitask in a fast-paced environment  * Strong organizational and time management skills  * Proficiency with Microsoft Office and agency management systems  * Ability to service within modern tech-centric agency management systems   Preferred  * Equivalent work experience or equivalent college degree   * Experience in commercial insurance markets and carrier relationships  * Experience supporting marketing, renewals, or new business placement  #LI-KM1 **Teammate Benefits & Total Well-Being** We go beyond standard benefits, focusing on the total well-being of our teammates, including: * _Health Benefits_: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance   * _Financial Benefits_: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement  * _Mental Health & Wellness_: Free Mental Health & Enhanced Advocacy Services * _Beyond Benefits_: Paid Time Off, Holidays, Preferred Partner Discounts and more.  _Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations._ **Recruiting Vendor Disclosure Statement** Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. **The Power To Be Yourself**   As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.