Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.  A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary ----------- We are looking for a new _**Customer Service Representative**_ employee to be based in _**Cork (Ireland).**_ **Summary:** This office-based role will be in-charge of communicating with customers and deal with customer's inquiries. **What a typical day looks like:** * Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs * Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution * Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers * Interpret customer needs, recognize symptoms, causes and solutions. * Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed * Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension * In charge of tracking relevant metrics and drive action items based on results KPIs. * SOX controls knowledge validation prices, incoterms, terms of payment and agreements. * Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records. * Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations. * Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer * Business and Operations Knowledge, Invoicing Process. * Involve in CFT, Operations and customer meetings. **The experience we’re looking to add to our team:** * Typically requires third level qualification * Experience in a Customer Service-related position highly preferred * Requires strong oral and written English communication skills. * Ability to support several managers, multi-task efficiently and work as a team member and also to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Flexible to changes in work priorities. * Self-starter with strong organization and planning skills. * Eligibility to work in Ireland (EU). **What you’ll receive for the great work you provide:** * Pension * Healthcare * Employee Assistance Program * Educational Assistance Program * Bike to Work Scheme **Location:** Cork Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (+36...) TK43 Job Category ------------ Operations Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [[email protected]](mailto:[email protected]) and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).