Customer Service Representative

Line of Business: Service & Support Pay Range: $46,880.00 – $57,820.00 **About Us** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. **What You'll Be Doing** This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with truck drivers and customers, follow up and problem solve orders when necessary, and provide efficient and professional service to drivers and customers. * Provide exceptional customer and driver support by processing orders, answering inquiries, and resolving issues promptly. * Manage high‑volume calls and communications with truck drivers and plant personnel across 12 scale locations. * Issue accurate tickets, maintain organized transaction records, and process overweight permits daily. * Enter customer and job data into JWS and coordinate deliveries with freight carriers for efficiency. * Communicate order confirmations, status updates, and ensure timely, accurate order processing. * Provide after‑hours or early‑morning shift coverage as needed, including during inclement weather. * Shift Hours: Monday - Friday 9:00 AM - 5:00 PM and rotational Saturdays 6:00AM - 12:00PM. Ability to work 4:00AM - 12:00PM shift as needed for vacation coverage. **What Are We Looking For** * Strong communication and interpersonal skills with a customer-first mindset. * Ability to manage multiple tasks in a fast-paced environment. * Proficiency in using business systems and tools to support customer service functions. * Demonstrated problem-solving capabilities and attention to detail. * Commitment to teamwork, reliability, and continuous improvement. **Experience and Skills** * Bilingual in Spanish required; customer service and sales experience preferred. * Strong communication skills and professional telephone etiquette. * Proficiency in Windows-based programs, JWS, and SAP systems. * Knowledge of aggregates or construction materials helpful. * High school diploma or equivalent; college degree or additional training preferred. **Work Environment** This role is based in an office setting within an aggregates operation. It may require occasional visits to plant or site locations. The environment is collaborative, fast-paced, and focused on delivering exceptional service to our customers. **Physical Demands of the Job** * Ability to sit or stand for extended periods while working at a computer or desk. * Occasional walking on uneven surfaces during site visits. * May require lifting or carrying office supplies or small packages (up to 25 lbs). * Use of standard office equipment such as computers, phones, and printers. * Visual and auditory ability to respond to customer inquiries and communicate effectively. ​ **What We Offer** * Hourly $24/hr DOE * 401(k) retirement savings plan with an automatic company contribution as well as matching contributions * Highly competitive benefits programs, including: * Medical, Dental, and Vision along with Prescription Drug Benefits * Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) * AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance * Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled