Customer Service Representative

Line of Business: RMC **About Us** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. **What You'll Be Doing** * Serve as the primary point of contact for customers, providing responsive and professional service. * Process and coordinate ready mix concrete orders to ensure accurate and timely delivery. * Collaborate with dispatch, sales, and operations teams to resolve customer inquiries and service issues. * Maintain accurate customer, order, and service records within company systems. * Proactively build positive customer relationships that support satisfaction and business growth. **What Are We Looking For** * Strong customer service skills with the ability to communicate effectively and professionally. * Demonstrated capability to manage multiple priorities while maintaining accuracy and attention to detail. * Ability to solve problems, make sound decisions, and respond effectively in a fast-paced environment. * Proficiency with computer systems and business applications used for order management and customer support. * Commitment to teamwork, collaboration, and delivering an exceptional customer experience. **Work Environment** * Primarily office-based with frequent interaction with customers, dispatch, sales, and operations teams. * Fast-paced environment requiring effective multitasking and time management skills. * May require flexibility to support business needs, including occasional extended hours during peak operations. **What We Offer** * Competitive base salary. * 401(k) retirement savings plan with an automatic company contribution as well as matching contributions. * Highly competitive benefits programs, including: * Medical, Dental, and Vision along with Prescription Drug Benefits * Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) * AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance * Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled. Provide your feedback on BizChat --------------------------------