Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.  A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary ----------- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a **Customer Services Representative** located in **Juárez Sur.** Report to the **Program Management Manager** the **Customer Services Representative’s** role involves: **What a typical day looks like:** * Appropriately utilize system applications and resources to accurately and effectively in providing comprehensive and high-quality services for all customers’ needs. * Handle enquiries and resolve customer problems and complaints with care and efficiency and ensure one call resolution. * Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or challenging customers. * Experience in Electronic Industry (desirable). **The experience we’re looking to add to our team:** * Intermediate English. * Typically requires a bachelor’s degree. * Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed. * Interpret customer needs, recognize symptoms, causes and solutions. **What you’ll receive for the great work you provide:** * Pantry vouchers * Saving Fund * Christmas bonus * Holiday bonus * Medical Insurance * Life Insurance ### EM57 Job Category ------------ Operations Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [[email protected]](mailto:[email protected]) and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).