Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.  A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary ----------- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an  **Customer Service Representative** located in **Guadalajara, North Campus.** Reporting to the **Program Management Manager,** the role involves responsibilities for activities of personnel engaged in the troubleshooting, repairing and maintenance of manufacturing equipment in order to attain goals consistent with cost, quality, and delivery requirements. **What a typical day looks like:** * Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs * Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution * Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers * Interpret customer needs, recognize symptoms, causes and solutions. * Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed * Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension * In charge of tracking relevant metrics and drive action items based on results KPIs. * Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process. * SOX controls knowledge validation prices, incoterms, terms of payment and agreements. * Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records. * Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations. * Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer * Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process. * Create CMF, MRF and PQR. * Involve in CFT, Operations and customer meetings. **The experience we’re looking to add to our team:** * Bachelor's degree in Logistics or a related field * Knowledge of international trade. *  2 years of experience in logistics. * Experience in customer service, import and export processes. * Experience handling purchase orders. * Intermediate English level. * Availability to work second shift. **What you’ll receive for the great work you provide:**   * Competitive Salary. * Life & Medical insurance. * Christmas Bonus. * Food Coupons. * Saving Fund. OC16 Job Category ------------ Operations Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [[email protected]](mailto:[email protected]) and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).