Customer Service Representative

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. **Job title:** Customer Service Representative **Job Description:** **Overview**  Customer Service Representatives (CSRs) serve as the frontline connection between the client and its customers. They are responsible for handling inquiries, resolving issues, and delivering a positive customer experience across all communication channels. CSRs must be professional, detail-oriented, and committed to providing high-quality support.  **Responsibilities**  * Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and courteous manner  * Resolve customer issues efficiently and effectively while maintaining a high level of customer satisfaction  * Document customer interactions and update account records accurately in the system  * Escalate complex issues to appropriate teams or supervisors when needed  * Maintain knowledge of company products, services, and policies to provide accurate information to customers  * Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction scores  * Follow communication scripts and standard operating procedures where applicable  * Participate in training and coaching sessions to improve performance and service quality  **Location:** Work@Home USAUnited States of America