Customer Service Representative - Call Center

Pay rate $15/hr **Who we are:** At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. **What’s the Role About?** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Are you energetic, enthusiastic with an engaging personality? * Are you driven to deliver effective results while providing excellent customer service? * Do you have extraordinary communication skills? **What’s in it for YOU?** * Paid Training * Medical, Dental, and Vision Insurance * Paid Time Off * Employee Discounts * Full-time, non-seasonal * Career Advancement **Overview:** InteLogix is seeking a remote Customer Service Representative to join our organization.  In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience.  The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset. **Responsibilities:** * Serve as the primary point of contact for customers via phone * Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions * Maintain a thorough understanding of products, services and policies to effectively assist customers * Accurately document customer interactions and transactions across all tools/platforms * Collaborate with other departments to resolve customer issues and escalate complex problems as necessary * Strive to exceed customer satisfaction goals and performance metrics * Continuously seek opportunities to improve the customer experience and streamline processes * Stay updated on product knowledge and industry trends to better assist customers * Ability to work within the defined hours of operation with flexibility needed on weekends and holidays  **What We Look for in a Candidate:** * Must be 18 years of age or older * High School Diploma or equivalent * At least 6 months of call center experience required * Strong typing skills are required * Proficient with Microsoft Office products and Salesforce * Troubleshoot basic technical issues * Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work * Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone * Superb attendance, so you can be there when our customers need us