Customer Service Representative

Job Description Are you a natural **leader** with a knack for clear **communication** and attention to **detail**? We are actively seeking talented individuals to join our customer service team, where you’ll play a key role in delivering exceptional service while honing your leadership potential. If you're an eloquent writer, a superb verbal communicator, and someone who thrives in data entry tasks, this role is perfect for you. You’ll assist customers, manage inquiries, and contribute to a smooth, efficient workflow. With opportunities to _grow_ into _leadership_ positions, we are looking for individuals ready to make an impact and elevate our customer service experience. Join us and unlock your potential! Location: Austin, TX \***(This is a ONSITE position)\*** **Status:** Monday - Friday (8:00AM - 5:00PM) **Compensation:** $22.00-$24.00/hour  ------------------------------------- **Our Ideal Candidate Will Bring:** ----------------------------------- * High level understanding of the critical need to deliver superior service * Ability to keep up with a fast-paced environment and maintain a positive attitude * Ability to learn multiple programs, research the issue, and articulate the solution * Excellent written and verbal communication skills **Overview:** ------------- The **Customer Service Representative** is responsible for first-line customer service support and ensuring customers experience with DaBella is as good as possible. The CS Specialist handles omni-channel customer service inquiries and then routes them to the proper person to resolve any issues. **Essential Functions:** ------------------------ * Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes * Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues * Coordinates with internal staff including sales, GMs, PCs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner **Qualifications:** ------------------- * **Previous receptionist, data entry, customer service, or call center experience is preferred, but not required** * **Must be able to manage high call volume (100 calls minimum)** * Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications * Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment * A creative mind, with the ability to suggest improvements * English and Spanish Bilingual preferred **Benefits & Perks:** * Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance * 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select * Paid professional development, leadership training, and relocation opportunities nationwide * 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO) **For more information, please visit DaBella.us** **This is an IN-OFFICE Role.** **To learn more about DaBella visit our website at www.DaBella.us** **#INDCORPORATE**