Customer Service Representative

**Who we are:** At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. **What’s the Role About?** If you like to solve problems and interact with people around the Globe, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Are you energetic, enthusiastic with an engaging personality? * Are you driven to deliver effective results while providing excellent customer service? * Do you have extraordinary communication skills? **What’s it in for YOU?** * Paid Training * HMO and Group Life Insurance * Paid Time Off * Referral Program * Career Advancement **What’s the Role About?** If you like to solve problems and interact with people around the Globe, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Are you energetic, enthusiastic with an engaging personality? * Are you driven to deliver effective results while providing excellent customer service? * Do you have extraordinary communication skills? **What’s it in for YOU?** * Paid Training * HMO and Group Life Insurance * Paid Time Off * Full-time employment * Career Advancement **Responsibilities** * Serve as the primary point of contact for customers via phone * Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions * Maintain a thorough understanding of products, services, and policies to effectively assist customers * Accurately document customer interactions and transactions across all tools/platforms * Collaborate with other departments to resolve customer issues and escalate complex problems as necessary * Strive to exceed customer satisfaction goals and performance metrics * Continuously seek opportunities to improve the customer experience and streamline processes * Stay updated on product knowledge and industry trends to better assist customers * Ability to work within the defined hours of operation with flexibility needed on weekends and holidays  **What We Look for in a Candidate:** * High School Diploma or equivalent * At least 6 months of international call center experience required (voice/phones) * Good communication skills * Amenable to work onsite at Estancia, Pasig City * Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone