Customer Service Representative

Customer Service Representative requires: * GED, high school diploma * SAP * Optical experience * 1+ years' customer service, hospitality, call center * MS Office * Good computer navigation skills * Ability to work from home * Laptop * LAN connected, no WIFI ### DUTIES: * Answers incoming calls and processes orders. * Resolves customer complaints, troubleshoots issues to determine best path for resolution. * Correctly documents customer interactions and tracks call types. * Maintains support service levels and upholds Luxottica's Customer Service standards. * Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. * Takes inbound phone calls for up-to 90% of assigned shift. * Performs all other duties as assigned. Originally posted on [Himalayas](https://himalayas.app)